Ryan Maciosek Email & Phone Number

Fort Collins, Colorado Area

• Responsible for the installation and maintenance of systems, software, support, problem determination and resolution of enterprise Microsoft based systems, including, Data security, DNS, DHCP, WSUS, Hyper-V, telecom and firewall management.• Provides regular reporting and infrastructure change recommendations regarding usage, resources, problems, changes and other utilization statistics.• Recommend and perform routine monitoring/checks of software, security, operations, procedures, and patches.• Functions as a primary technical contact for all system and software problems.• Development and presentation of company-wide e-mail and account security training for company data loss prevention.• Served as interim IT Manager for six weeks, assuming responsibility for IT purchasing, budgeting, invoice approval, IT Vendor main POC, and remote site setup/teardown coordination. Continuation of Desktop Support Specialist duties.

Fort Collins, Colorado Area

• Provide technical support for Windows systems and applications for users both locally and remotely• Deployment, configuration, maintenance, and replacement of hardware for end users • Maintenance, configuration, and support provided for company VoIP phone system, e-mail, user accounts, and various third-party applications• Development of training materials, reference guides, and internal documentation to assist with educating end users and implementing process standardization • Maintenance, development, and deployment of scripts (batch, PS) for purposes of automation and ease of use• Setup and teardown of A/V systems, as well as editing, processing, and publishing for A/V files in most discernable format possible

Schaumburg, Il

• Documented processes and responsibilities for all individual company roles in adherence to ISO-9001 guidelines• Provided consultation for optimization of software implementations and operational processes to each department for maximum efficiency• Development of training documents and tests, software training videos, and visual reference guides for multiple branches of operation inside the corporation

Woodland Hills, Ca

• Managed troubleshooting, approval, and distribution of patient refunds and insurance reimbursements• Calculated projected income for state Medicaid based on patient volume and services administered• Reconciliation of accounting software (Sage), claim and patient collection amounts, bank accounts, and company credit card transactions

Woodland Hills, Ca

• Posted Medicaid and private insurance claim payments to patient accounts• Troubleshooted patient credits and debits per account• Called patients and monitored collection of overdue funds in a spreadsheet

Palm Desert, Ca

• Organized store inventory into a system to keep track of incoming and outgoing items by consignee• Collected/organized profits and expense to comply with daily business• Provided technical support for data management and software/hardware issues

Computer Science

Associate Of Arts - Aa, Music Performance, General