Ryan Maciosek Email & Phone Number

Fort Collins, Colorado Area

• Responsible for the installation and maintenance of systems, software, support, problem determination and resolution of enterprise Microsoft based systems, including, Data security, DNS, DHCP, WSUS, Hyper-V, telecom.
• Provides regular reporting and infrastructure change recommendations regarding usage, resources, problems, changes and other utilization statistics.
• Recommend and perform routine monitoring/checks of software, security, operations, procedures, and patches.
• Functions as a primary technical contact for all system and software problems.
• Development and presentation of company-wide e-mail and account security training for company data loss prevention.
• Served as interim IT Manager for six weeks, assuming responsibility for IT purchasing, budgeting, invoice approval, IT Vendor main POC, and remote site setup/teardown coordination. Continuation of Desktop Support.

Fort Collins, Colorado Area

• Provide technical support for Windows systems and applications for users both locally and remotely
• Deployment, configuration, maintenance, and replacement of hardware for end users
• Maintenance, configuration, and support provided for company VoIP phone system, e-mail, user accounts, and various third-party applications
• Development of training materials, reference guides, and internal documentation to assist with educating end users and implementing process standardization
• Maintenance, development, and deployment of scripts (batch, PS) for purposes of automation and ease of use
• Setup and teardown of A/V systems, as well as editing, processing, and publishing for A/V files in most discernable format possible

Schaumburg, IL

• Documented processes and responsibilities for all individual company roles in adherence to ISO-9001 guidelines
• Provided consultation for optimization of software implementations and operational processes to each department for maximum efficiency
• Development of training documents and tests, software training videos, and visual reference guides for multiple branches of operation inside the corporation

Woodland Hills, CA

• Managed troubleshooting, approval, and distribution of patient refunds and insurance reimbursements
• Calculated projected income for state Medicaid based on patient volume and services administered
• Reconciliation of accounting software (Sage), claim and patient collection amounts, bank accounts, and company credit card transactions

Woodland Hills, CA

• Posted Medicaid and private insurance claim payments to patient accounts
• Troubleshooted patient credits and debits per account
• Called patients and monitored collection of overdue funds in a spreadsheet

Palm Desert, CA

• Organized store inventory into a system to keep track of incoming and outgoing items by consignee
• Collected/organized profits and expense to comply with daily business
• Provided technical support for data management and software/hardware issues

Computer Science

Associate Of Arts - Aa, Music Performance, General