Ryan Macleod Email & Phone Number

Canada

Toronto, Ontario, Canada

• Team Management: Responsible for building, scaling, and leading high-performance teams (4-12 people) accountable for communications, relationship management, and client experience functions
• Relationship Management: Relationship manager for a portfolio of RBC’s top-tier clients; Provides white glove service for all business operations needs
• Client Communications: Global leader for client communication activities impacting Business & Client Services (BCS)
• Onboarding: Coordinates the onboarding of new institutional clients for various products/regions
• Client/Investor Relations: Crafts responses to client questions/information requests on behalf of RBC and it’s various legal entities
• Strategy/Advisory: Trusted advisor to stakeholders and senior leaders on client communication and client experience strategies

Toronto, Ontario, Canada

• Communication Campaigns: Directed the planning and execution of global client communication initiatives (Ex: Brexit, MiFID II, RMR, KYC outreach, targeted marketing projects, etc.)
• Strategic Planning: Designed strategic plans with leadership teams to improve the effectiveness and efficiency of communication practices; Embedded plans into daily processes to improve the client experience and.
• Stakeholder Relations: Worked collaboratively and cross-functionally with various global stakeholders to ensure they were well-informed on pertinent topics concerning trading activities
• Executive Reporting: Provided/presented regular metrics and reports to executives on communication activities and other pertinent project highlights

Toronto, Ontario, Canada

• Communication Campaigns: Managed bulk client communication campaigns on a global scale
• Client Engagement: Engaged regularly with clients to ensure they were abreast on regulatory matters impacting their trading relationship with RBC
• Project Management: Worked collaboratively with business transformation, operations, and front office teams to deliver large-scale projects to the trade floor environment

Toronto, Ontario, Canada

• Client Communications: Communicated with clients regarding regulatory initiatives in order to pursue RBC’s regulatory, compliance, and client experience goals
• Internal Communications: Liaised with internal stakeholders to ensure a consistent understanding and unified messaging for various regulatory topics

Montreal, Quebec, Canada

• Project Management: Designed and delivered multiple major IT projects to sales and ordering systems
• Internal Communications: Relayed essential information to 7000+ sales representatives; Circulated critical bulletins to frontline employees, marketing teams, business operations executives, etc.
• Executive Reporting: Produced regular reports for senior leadership on employee and IT system performance

Ottawa, Ontario, Canada

• Communications: Worked on a variety of communication initiatives to drive key projects forward in strategic markets
• Marketing: Led marketing campaigns in West Africa and supported global marketing initiatives across multiple business lines
• Public Relations: Created press releases, responded to media inquiries, developed marketing content
• Brand Building: Produced print and electronic material for distribution to target audiences, managed social media content

Bachelor Of Arts, Honours (B.A.H.)

Activities and Societies: Queen's Rugby Football Club (QRFC) 1st XV • Varsity Rugby: Academic All-Star Award recipient, MVP (Back).

Master'S Degree, Communications (Mcomm)

• Dean’s List student