Ryan Madcharo Email & Phone Number

Syracuse, New York, United States

Saratoga Springs, New York, United States

• Recognized as a day-of-show supervisor for secondary box office. Oversaw 2-3 co-workers, responded to their questions, maintained contact with primary box office, and conducted wrap-up procedures.
• Assisted in training new employees using knowledge and skills acquired from extensive experience.
• Developed annual spreadsheets to efficiently organize sales information and event logistics.
• Enhanced workflow efficiency in critical rush times by discovering and leveraging macros within the ticketing software. Shared these finding with co-workers.
• Troubleshooted issues for customers and technology, communicating personalized customer support.
• Conducted in-person and phone sales to customers during regular hours and on show nights. Responsible for accuracy in handling high volumes of sales transactions leading up to performances.

Masters Of Professional Studies, Management

Bachelor Of Arts - Ba, Physics