Ryan Madden Email & Phone Number

Toronto, Ontario, Canada

• Tested and verified wiring device products in regards to compliance with safety standards.
• Used a variety of standard engineering methods and techniques, operating procedures, and divisional quality documents in responding to problems and client inquiries.
• Resolved technical issues to determine the appropriate interpretation of technical requirements.
• Worked with a mentor to ensure completion of projects within time frame deadlines.
• Prepared work orders for test programs, and collaborated with Lab Staff and Mentors to determine applicable tests.
• Prepared certification reports, Certificate of Compliance, and other related CSA documentation.

Toronto, Ontario, Canada

• In charge of the administration and operation of the pool and on-site programs.
• Oversaw and managed a group of staff by monitoring attendance and performance.
• Assigned work to staff, set schedules, and motivated strong performance in key areas.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Constant monitoring of facilities to prevent hazards from causing preventable incidents.

Toronto, Ontario, Canada

• Planned instructional swimming classes for various ages and skill levels, adapting to different learning styles.
• Took notes of participant strengths and areas of improvement, providing customers with progress reports.
• Mentored and trained new instructors on best practices that align with company directives.

Toronto, Ontario, Canada

• Recorded daily activity logs and reports for tracking purposes to ensure safety.
• Responded to customer concerns and incidents in a timely, efficient and professional manner.

Toronto, Ontario, Canada