Ryan Madden Email & Phone Number

Toronto, Ontario, Canada

• Tested and verified wiring device products in regards to compliance with safety standards.• Used a variety of standard engineering methods and techniques, operating procedures, and divisional quality documents in responding to problems and client inquiries. • Resolved technical issues to determine the appropriate interpretation of technical requirements. • Worked with a mentor to ensure completion of projects within time frame deadlines. • Prepared work orders for test programs, and collaborated with Lab Staff and Mentors to determine applicable tests.• Prepared certification reports, Certificate of Compliance, and other related CSA documentation. • Maintained effective communication with clients.• Travelled to clients as needed.

Toronto, Ontario, Canada

• In charge of the administration and operation of the pool and on-site programs.• Oversaw and managed a group of staff by monitoring attendance and performance.• Assigned work to staff, set schedules, and motivated strong performance in key areas.• Resolved customer complaints promptly and professionally to maintain positive reputation.• Constant monitoring of facilities to prevent hazards from causing preventable incidents.

Toronto, Ontario, Canada

• Planned instructional swimming classes for various ages and skill levels, adapting to different learning styles.• Took notes of participant strengths and areas of improvement, providing customers with progress reports.• Mentored and trained new instructors on best practices that align with company directives.

Toronto, Ontario, Canada

• Recorded daily activity logs and reports for tracking purposes to ensure safety.• Responded to customer concerns and incidents in a timely, efficient and professional manner.

Toronto, Ontario, Canada