• Member of the US Commercial Operations team with focus on our Commercial Supply Chain Distribution• Led contracting, implementation, and onboarding efforts for our 3PL services, Specialty Pharmacies, and Specialty distributors.• Primary contact for distribution vendors, creating and maintaining budget.• Work closely with internal stakeholders, including Marketing, Market Access, Finance, Patient Services, and Sales.• Created storage and handling materials, assisting with patient education materials, along with aligning with our government pricing contracts.• Key member of the product launch team, for rare-disease Gene Therapy product, Vyjuvek.

• Member of the US Commercial Market Access team with focus on Distribution, Specialty Pharmacy, HUB Services, Government Pricing, and state licensing.• Led contracting, implementation and onboarding efforts for 3PL services, Specialty Pharmacy, Patient Services, financial assistance programs and data feeds.• Key member of the new product launch team, for rare-disease drug IMCIVREE through its first two approved indications• Worked closely with internal stakeholders, creating patient education materials, including the Startform.• Manage and review all Government pricing calculations on a monthly and quarterly basis.• Point person for negotiations and execution of VA contract.

• Member of the Vendor Management team within Patient Services• Serve as a primary point of contact between the entire patient service organization and our internal and external partners.• Serve as a liaison with Supply Chain, Finance and Accounts Receivable teams to manage the order fulfillment process.• Primary contact for all partners to maintain purchase orders and monthly invoicing.• Manage our Hub Provider while monitoring KPI’s for all services.• Provide oversight and Management to the co-pay program.• Coordinate with the Market Access team to negotiate and implement data feeds from customers as defined in the specific agreements.• Resolve data discrepancies within the CRM• Troubleshoot any financial reimbursement issues• Assist with new product launches as needed and getting new programs up and running with our vendors.

• Responsible for overseeing the operations of six terminals within the company.• Work with customers, resolving any open issue, providing accurate rate quotes and tracking information.• Audit bills on a daily basis to ensure accuracy and completeness.• Sit on sales meetings to discuss trends, new accounts or activity, and competition.• Monitor and audit payroll activity, benefit enrollment, and commission statements.• Assist with logistics and dispatch during peak times.

• Responsible for overall client conversion process from a Legacy system to a new Web based platform.• Define and lead execution of project plans, milestones and day-to-day transition activities.• Provide management and other stakeholders with client conversion status reporting.• Manage the overall client relationship during the conversion experience, including setting appropriate client expectations and resolving any issues that may occur.• Work closely with Institutional Wealth Services (IWS) Product Development team to fully understand product functionality and supportability.

• Responsible for managing a team of client service employees. • Responsible for the day to day management and successful long-term relationships of assigned accounts.• Provided overall project management for client related initiatives. Acted as a liaison between business units to ensure successful implementation while managing internal and client expectations.• Worked with senior management keeping them informed of new developments, service issues, and new business opportunities.

• Managed a team of two employees within our Income collections team. • Ensure all dividend payments are received in timely fashion while managing all client expectations. • Create and monitor daily and monthly statistics focusing on broker performance and support the company’s business units. • Helped to create, implement, and manage overnight operations division. Overnight operations allowed for full service twenty four hour operational coverage and also allowed for entry into very sensitive Far East stock markets across all clients. • Established and worked closely with broker and custodian contacts within the Asian Pacific time zones to resolve any discrepancies and allow trades to settle in a timely fashion. • Previously managed a team of four employees within our daytime Recalls - Operations group. Responsible for supervising and managing the daily processing of investment manager trade notifications and issuance of recall notices to the borrowers. This includes ensuring that all sell and recall processes are in compliance with established procedures. • Maintained effective working knowledge of changes with respect to securities lending practices and settlement processes and for ensuring smooth operational implementations of new and existing programs for borrowers, lenders, and custodians as well as transitions between programs.

• Worked onsite with Client, CalPERS (California Public Employee Retirement Systems). • Direct representative and managing liaison between the client and the entire eSecLending organization. • Managed expectations, personal relationships and assisted in the planning of future endeavors. • Had to create, implement and communicate as a single point of contact for CalPERS with all lending agents and custodians. • Had to create and distribute directives regarding reporting, sell fail statistics, earnings payments, recalls, new funding, manager transitions, time-sensitive lending issues and business operation standards.

• Originally hired out of the eSecLending Boston office as a Securities Lending Recall Associate. • Responsible for processing daily trade notifications from investment managers and issuing recall notices to borrowers to insure timely settlement of any market sell activity. • The role included constant communication with various brokers and custodians. • Worked closely with the operations and corporate actions team to verify accurate instructions and researching discrepancies between brokers and custodians.

• Hired within a conversion team responsible for: providing a number of support services, including daily reconciliation of custody to accounting for cash and shares, trade processing, verifying trade settlement, accrual verification on fixed income securities, and responsible for running various macros with complete research and reporting for client. • Promoted to a senior within another fund group, responsible for maintaining a book of accounts for institutional clients and served as main client contact. • Processed cash activities; reconciled share and cash exceptions; prepared accurate and timely financial statements; and monitored trades, corporate actions and past due income. • Provided assistance to team members and worked on assigned projects while working with both domestic and global securities.