Ryan Makiola Email & Phone Number

Cape Town, WC, ZA

Cape Town, Western Cape, South Africa

• Work with the product manager to measure success by monitoring and continuously improving Product KPIs.
• Work towards the product strategy and vision, and create buy-in both internally and with key external partners
• Create and maintain the high-level prioritised product roadmap based on data/analytics, customer feedback, competition and stakeholder input
• Use customer research and data to create proof-of-concept innovations to the product lifecycle
• Collaborate with external third-party partners, business stakeholders and product teams to ensure delivery timelines for dependencies
• Gain a deep understanding of customer experience in order to identify and fill gaps, and generate new ideas that grow market share, improve customer experience and drive growth

Cape Town, Western Cape, South Africa

• I joined ChainAPI while the MVP was being built. This provided me with the opportunity to help guide the development of the product from an early stage.Not only did I help lay the foundation for a strong product.
• Managed the product roadmap, keeping the development team aligned and the backlog in order
• Led the product team, turning strategic objectives into actionable epics and user stories, and ensuring they translated into high-quality tasks
• Regularly engaged with stakeholders, keeping them informed about key developments and progress
• Conducted user interviews, driving a culture of user-centric design and facilitating user and market research
• Ensured delivered features met requirements by conducting rigorous testingKey Achievements:

Illovo

• In my role at Select Africa, I spearheaded digital transformation projects and drove system development in collaboration with the CEO. My tenure involved managing the full project lifecycle, including SDLC processes.
• Led digital transformation and system development initiatives
• Managed full project lifecycles, including sprint planning, design, and backlog management
• Translated strategic goals into efficient operational structuresKey Achievements:
• Launched systems for new businesses across two countries
• Improved efficiency through process streamlining and operational improvement

Sandton

• I played an active role in multiple projects, primarily focusing on enhancing core systems and facilitating the implementation of BASEL II Advanced. I was responsible for various technical support development.
• Participated in projects to enhance core systems and facilitate BASEL II Advanced implementation
• Managed technical support development processes, including backlog support items
• Assisted in data cleanups and quality improvements across different systems
• Conducted requirements gathering and managed stakeholder expectationsKey Achievements:
• Played a significant role in system changes for BASEL II Advanced implementation

Sandton

• I managed reporting for UK and SA client service centers, focusing on operations, client insights, and regulatory requirements. I continuously evaluated business and client data/processes for relevance and utility.
• Managed reporting for client service centers, with a focus on operations, client insights, and regulatory requirements
• Continuously evaluated business and client data/processes, striving for increased automation and efficiency
• Collaborated with the Business Intelligence team to provide ad hoc reports for effective decision-makingKey Achievements:
• Improved data integrity through enhancements to business processes
• Enabled effective decision-making through the provision of ad hoc reports

Sandton

• As a Private Banker at Investec, I managed various responsibilities, ranging from client account queries resolution to providing technical support for Online Banking. I maintained client security within the online.
• Resolved client account queries and provided technical support for Online Banking
• Executed client activation, deactivation, and relevant system data changes
• Managed client security within the online banking platform and handled fraudulent or erroneous payments
• Compiled management statistics as needed and offered administrative support

During my study period, I temporarily stepped into the role of a Legal Accounts Manager to manage bad debt collections. I delegated tasks to attorneys while maintaining professional relationships and guided clients with payment arrears through the necessary processes.

Post Graduate Diploma In Management, Business Administration And Management, General

Part-Time PDM through Wits Business School

Bachelor Of Commerce (Bcom), Finance And Financial Management Services

Matric