Ryan Mallery Email & Phone Number

United States

Earth City, Missouri, United States

♣ Consistently model exceptional customer service and safety while maintaining positive demeanor in a multitude of settings to include: on road, in warehouse, office, and point of delivery.♣ Communicate with team members and management to solve problems and improve service.♣ Provides coverage for all assigned routes within the station’s service area.♣ Operates company vehicles and provides courteous and efficient delivery and pickup of all packages assigned.♣ Perform package handling duties to ensure all packages are properly placed on each truck according to Fed Ex courier standards.♣ Check shipments for conformance to Fed Ex features of service.

San Diego, California, United States

♣ Consistently model exceptional customer service while maintaining positive demeanor in a high volume setting.♣ Communicate with team members and management to solve problems and improve service.♣ High volume multi-tasking including: pour-over preparation, tea, espresso preparation, maintaining stock levels, cleanliness, cash handling, and break distribution.♣ Inclusively educate all customers on current offerings and shop operations to exceed customer expectations.♣ Tasted coffee each shift to ensure quality and improve product knowledge.

San Diego, California, United States

Consistently model exceptional customer service while maintaining positive demeanor in a high volume setting.▪ Communicate with team members and management to solve problems and improve service.▪ Inclusively educate all customers on current offerings and shop operations to exceed customer expectations.▪ Assist store manager with placing vendor orders, tracking cost and waste, sales, and labor monitoring to achieve company-wide goals.▪ Lead teams on multiple successful high volume weekend shifts with 10-11% labor achieving an average of $5000 in net sales.▪ Encourage and develop a culture of positivity and constructive feedback by providing internal customer service.▪ Train and mentor new and established baristas and leads on industry/company best practices while evaluating performance over time.▪ Collaborated with manager to maintains systems of tracking the COGS sold for milks, pastries, and other food items served in the café.▪ High volume multi-tasking including: pour-over preparation, tea, espresso preparation, maintaining stock levels, cleanliness, cash handling, and break distribution.▪ Conducted interviews with the manager to provide valuable feedback during the hiring process.▪ Participated during meetings with team members to receive and deliver valuable feedback with the goal of further developing internal talent and achieving professional goals.▪ Mediated tough conversations with team members to resolve disputes or clear any miscommunications that may have occurred during stressful situations.▪ Develop relationships within the company to improve the stores ability to consistently provide outstanding products that match company standards.

Gustavus, Alaska, United States

 Provide information to visitors about facilities and resources. Resolve customer or visitor complaints by taking corrective action or referring the issue to a supervisor when appropriate. Communicate using a two-way radio or multi-channel marine band radio. Operate general computer software programs such as word processing, spreadsheet, or database (e.g., Excel, Access, Word, or similar operating systems). Operate standard office equipment other than computers to accomplish work. Use computer software for internet research, word processing and data entry to accomplish work. Operate multimedia and electronic equipment for informational presentations. Assist in tracking private and commercial boating vessel compliance. Actively study CFR 36 to maintain working knowledge of National Park Regulations. Present pre-established formal orientation programs to parties of small size to encourage protection and preservation of resources. Work independently handling public relations and/or other issues under stressful or controversial situations. Interact with a diverse public representing a cross-section of the nation and other nationalities to include different cultures; ages, social, ethnic, and economic groups etc. Serve as a front-line representative of the organization to greet visitors and answer questions.

San Diego, California, United States

* Pre-check and maintain company vehicle to ensure that it will remain in ideal to condition to complete all assigned deliveries* Operate handheld scanner to verify all outgoing and then delivered packages* Obey traffic laws and follow established traffic and transportation procedures* Achieve a delivery rate of 30 packages per hour* Maintaining a high (820) safety score according to Amazons E-Mentor driver safety application to achieve DSP safety goals* Demonstrate exceptional customer service in the course of completing deliveries by answering any questions or fielding customer feedback to Amazon Support

Greater San Diego Area

- Update CRM on a daily basis with future and past collaborators- Regular use of Slack and Airtable CRM to help establish a useful business database for a budding entertainment company-Coordinated with vendors, exhibitors and stakeholders during event planning (extensive use of Google Suite)-Managed event set up, day-of operations and tear down- Proofread and disseminated all event correspondence (Contracts, vendor applications, etc.) within the organization- Established standardized event procedures and train staff into properly executing them- Built and adhered to event budgets to avoid project overruns- Tracked event key performance areas and identify growth areas for future events- Worked with marketing team to establish ROI- Attended planning meetings with CEO and COO to ensure logistical needs are met for all upcoming events - Regular calendar maintenance and institutional communication about upcoming events using Airtable and Workplace by facebook

Greater San Diego Area

- Frequent use of excel, word, and google suite in lead research activities§ Cultivated relationships with local shops to build brand awareness and provide meaningful product education § Provided direct customer service to current retail providers by visiting shops and discussing customer reception, distribution, and various other concerns$ Consistently reviewed master list of all San Diego accounts to update online consumer product tracker and Sales Force database§ Coordinated marketing events within the specialty coffee communities served$ Regularly monitored and maintain inventory of field marketing materials

Greater San Diego Area

♣ Consistent multi-tasking that includes: break disbursement, high volume beverage preparation, maintain cleanliness of all tools, and creating a memorable customer experience from entry to exit♣ Perform and delegate duties including: cash register, stocking dishes, pastries, tracking perishable food timeouts, syrups, etc.♣ Maintain in-depth knowledge of all seasonal single origin/blend coffee offerings, coffee preparation methods, and industry standards.♣ Inclusively educate customers on all retail coffee, accessories, and vendors

Greater San Diego Area

♣ Coordinated with Artist Management team to ensure that all aspects of the hospitality rider were executed at the highest level.♣ Extracted arrival/day/departure data from artists’ contracts to build transportation schedules for all relevant parties in the artists’ team.♣ Greet guest artists at the airport and provide full service hospitality for the duration of their residency with the Symphony.♣ Assessed guest artist needs to provide appropriate level of assistance to ensure an exceptional experience.♣ Responded to artist’s management team inquiries of about important venue information.

St. Louis, Mo

- Operate and mantain a variety of communications equipment to include: Tactical Local Area networks and Vehicular Radio systems.- Develop sustainment training plans for Army issued communications equipment- Inventory communications equipment in upwards of $300,000 including: issuing hand receipts, logging hours of use, and general preventative maintenance- Obtained a secret level security clearance from Department of Defense in 2011

Springfield, Missouri Area

- Aided in the creation of a group sales database that resulted in two weeks of sold out Wicked performances- Update publicly available online calendars with Hammons Hall events while monitoring for third party ticket seller activity- Planning flyer distribution routes based on the target market of the upcoming show - Assisted the Director of Sponsorships by meeting with a local business to discuss partnership opportunities

Springfield, Missouri Area

- Built relationships with local venues/booking agents to secure performance dates - Oversaw recording process and provided feedback on musical direction and overall artistry when prompted- Drafted a simple form performance contract and appropriate riders for their opening performance for the Ozark Mountain Daredevils - Regularly attended music rehearsals to help facilitate a productive practice- Assumed the role of merchandise manager at most local shows using Square POS and inventory software- Drafted and maintained equipment and merchandise inventory records digitally using Microsoft Excel- Provided percussion technician services when needed- Researched festival performance opportunities in line with current professional goals of the artist- Held regular meetings with the band leader to evaluate progress towards established band goals

Greater New York City Area

- Created multiple artist travel itineraries that included hotel accommodations, ground transportation, and critical artist appearance information- Updated song registration forms for artist’s respective performance rights organizations- Uploaded travel itinerary information into artist’s Google Calendars- Rolled incoming calls to appropriate Managers office

Entertainment Management, Arts, Entertainment, And Media Management

Activities and Societies: Kappa Alpha Order - Treasurer

Bachelor’S Degree, Arts, Entertainment, And Media Management