Worked in the Managed Repair Program. Insureds can opt in to use the program and have a vendor that works with company complete repairs. Made prompt contact with insured and repair vendor to access the status of repairs and create a plan of action for completion of repairs. Management of 45+ claims at a time. Created supplemental payments, additional living payments, and contents payments. Established a relationship with insured and vendor throughout the repair process and attended to any issue that would arise. Communiation with both parties on a weekly or daily basis.

Made prompt contact with customers to set expectations, develop an action plan, and perform an initial exposure assessment for Hurricane Ida Claims. Maintained electronic records that accurately and thoroughly documented all file handling activity. Maintained contact with insured during the re build process, reviewed supplemental items, reviewed housing options during repairs. Reviewed, maintained and closed multiple large loss claims over 100k.

Made prompt contact with customers to set expectations, develop an action plan, and perform an initial exposure assessment, managing 50+ claims at a time. Handled claim from opening to closing, any supplemental payments, and recoverable deprecation payments. Maintained electronic records that accurately and thoroughly documented all file handling activity. Negotiated 100+ property claim settlements with Attorneys and Public Adjusters and oversaw appraisals, mediations, and lawsuits with assistance from council. Examined 300 claims in 2020 and initiated first contact with insurers to establish communication, successfully optimizing claims processes and increasing customer satisfaction on initial coverages.Evaluated insurance policies to better analyze damages to determine coverage and investigated subrogation possibilities. Examined claims submitted by insured for a variety of different claims. Water damage, hail/wind, hurricane, lightning, and daily claims. Initiated first contact with insurers to established communication and discuss claims process. Reviewed policy and endorsements to confirm or deny coverages. Reviewed field Adjuster estimates and made corrections when needed. Used virtual claims experience to write estimate with insureds photos and videos. Reviewed, reconciled and approved or denied supplements from contractors estimates. Used contents collaboration to create estimates for personal property. Reviewed and assigned proper additional living expenses such as lodging, monthly living expenses and food payments. Processed payments with insured and or bank and vendors. Worked claims with public adjusters and lawyers. Reviewed and reconciled water mitigation, mold, and remediation invoices and processed payments with assignment of benefits and direction of pays. Created denial and partial denial letters with policy language included. Finalized claim with insured and closed claim.

Investigated claim damages and situations using internal and external resources and reviewed Field Adjuster estimates, providing corrections to 25% of claims. Worked property and auto catastrophe claims for Hurricanes and winter storms.Reviewed and closed 150+ auto loss insurance claims and ensured timely follow-up to bring appropriate conclusions while keeping the customer informed throughout the life cycle of the claim process.Determined policy coverage through analyzing investigation data and created denial letters, payments, and payment letters.Examined claims submitted by insured for a water damage, hail/wind, hurricane, lightning, and daily claims. Initiated first contact with insurers to established communication and discuss claims process. Reviewed policy and endorsements to confirm or deny coverages. Reviewed field Adjuster estimates and made corrections when needed. Used virtual claims experience to write estimate with insureds photos and videos. Reviewed, reconciled and approved or denied supplements from contractors estimates. Used contents collaboration to create estimates for personal property. Reviewed and assigned proper additional living expenses such as lodging, monthly living expenses and food payments. Processed payments with insured and or bank and vendors. Reviewed and reconciled water mitigation, mold, and remediation invoices and processed payments with assignment of benefits and direction of pays. Created denial and partial denial letters with policy language included. Finalized claim with insured and closed claim. Worked claims for automobile and commercial vehicles determined to be a total loss. Coordained vehicle rental with rental vendors and customers and determined loss of use. Reviewed estimates with customers and coordained re-inspection if needed. Reviewed storage charges and coordinated salvage pick up. Reviewed owner transfer paperwork and documentation for owner retained settlements to insure timely claim closure.

Transported 80+ barrels of crude oil from lease sites to designated destinations 3+ loads per night. Followed guidelines and policies to safely perform loading/unloading of crude oil from drop sites in South Texas. Collaborated with 3 Supervisors on providing communication on locations, procedures, and loading/unloading instructions, successfully resulting in 0 reporting spills, wrecks, or write ups.

Managed 7 Order Assemblers and 6 drivers while maintaining delivery, truck, and driving records by receipt acknowledgments, recording tracking information, completing driver logs and updating truck performance logs.Collaborated with sales on managing $100K daily orders and oversaw 20 employees and 50 builders.

Delivered construction materials to 10+ construction sites and/or distributors per day.Implemented problem-solving strategies and communicated daily with Supervisors on-site, successfully increasing quality delivery and customer communication.