Ryan Mancuso Email & Phone Number

Lead Program Manager for the IaaS Cloud Platform Services organization leading and managing programs and projects across a global organization of 450+ resources and growing.

Austin, Texas, United States

Manage Agile projects for the IBM Cloud Infrastructure team that is responsible for coding, deploying, and supporting the Virtual Server and Bare-metal functions and features of the IBM Cloud. Coordinate across development, operations, offering management, executives, and other teams and vendors to ensure high quality, on-time delivery of new IBM Cloud Infrastructure offerings.Identified process improvement opportunities and lead teams to develop more effective processes for following the Agile methodology leading to improved quality, higher velocity, and enhanced visibility for all stakeholders.

Successfully managed Agile and Waterfall projects ranging in duration from two to twelve months throughout the entire systems development life cycle with an annual budget ranging up to $2.2M and team size up to 32 resources in the United States and India. All projects were technically and analytically sound, on time, and in budget.Managed the financials for entire service assurance area. Responsible for creating and managing the budget for all ticketing applications, with average annual budget of $10,000,000.Managed the pipeline for potential projects for service assurance area. Present opportunities at innovation showcases and to senior leadership. Push new initiatives into signings to support unit achieving revenue goals. Managed a project that successfully delivered a mobile-friendly, customizable user interface in the service assurance domain to replace the existing thick client GUI. Utilized AngularJS, HTML5, and CSS3 to provide the client with the most optimal viewing experience across all devices. Measured success included operational productivity gains of 25% across the top five tasks performed by work centers across the United States.Agile scrum master for projects in the service assurance domain. First scrum master for team; was innovator in improving team’s delivery process. Reduced defect density and delivered projects up to 30% faster than previous releases.Traveled to work centers around the country to identify pain points for end users and improve client relationships. Shadowed users and worked with them to identify new features to bring more funding to organization.

Arlington, Va

Assisted the Interim Transition Capability (ITC) Service Assurance Team in developing IT solutions. Developed prototype workflow for generating and publishing service impact models.