Ryan Mangal Email & Phone Number

Burnaby, Bc, Ca

Richmond, British Columbia, Canada

Burnaby, British Columbia, Canada

Coordinating projects with Director of Operations and Lead Project Manager Ability to work independently and with minimal structure while exercising great judgment Responsible for monitoring budget and the timeline for projects and reporting findings in weekly project meetings Engaged in active business development Liaise between potential vendors and internal teams for meetings and demos

Richmond, British Columbia

Coordinating projects with Clients and System Engineers Provided coordination, communication and control functions in delivery of varying strategies Scheduling meetings and procedures from Sales to services Document Management Identifying communication/procedural gaps and working with appropriate teams to provide solutions Maintained overall project actions and ensured actionable items are completed Tracked all deliverables, and received sign-offs from all teams in a timely fashion Coordinated and delivered Customer Orders

Vancouver, Canada Area

Inbound/Outbound Client Ticket Inquiry resolution and troubleshootingOrder confirmation and delegation for new and existing accounts. Creation and management of Client purchased deliverables and management of transition from sales to services.

Inbound call operations technicianRemote trouble shooting customers computers/televisions/VOIP phone systems and all other hardware related problems including Printers/routers/phones and most third party devices Extensive Knowledge of Microsoft Office ProgramsOutlook, Word, Power Point, Excel, Front LineExperienced in use and application of Remote Access Programs Remotely connected to customers computers as a virtual technician in repair of out of date drivers for wide range of programs including browsers and windows based programs. Updated and Patched Out Of Date Drivers for Hardware related issues.

Order Confirmation and administaive task keeperTook orders for international customers

Front Line Support/ Second Level Support/Internal Access ControlerCorrected and Fixed Xbox hardware and software for customers via phone contactAssembled and dissassembled retail kiosk stands and programed consoles for retail use.Corrected minor technical issues regarding service disruption

Grade 12 Diploma, High School/Secondary Diplomas And Certificates

Diploma, Pharmacology

PAT - Pharmacy Assistant Technician