Ryan Mann Email & Phone Number

Dallas/Fort Worth Area

Frisco, Texas

• Responsible for progressing the technical sale concerning voice and data for prospective customers ranging from SMB (5-10) to large enterprise (1000+)Focus on demonstrating technical detail needed to move a sale forward and securing trusted advisor positionGathering Technically related Data from prospectCall flow designLAN Design/AnalysisWAN Design/AnalysisGathering and aligning business requirements for expressed and discovered technical needsGathering and documenting prospects path to arriving at a decision.Provide gathered data and present to a prospect in a fashion to demonstrate capability against expressed needs.Methodical investigative process for discovery of needs and building of value upon expressed needs.Product knowledge for operating within current product set and for road-mapping of future product changes and additions.Engineering design for implementation of inter-carrier Partner IP connectivitySupport of implementation team and customer support for a point of escalation to work with a customer to further isolate and identify a troubleshooting case.Broadsoft operation and manipulationPolycom Operation and manipulationCertifications:Polycom Voice Endpoints Technical CertificationPolycom Voice Endpoints Sales CertificationSD WAN (Ecessa) - Discussion of and relation to customer business & technical cases Wireshark packet-tracing and SIP traffic flow and evaluation of SIP, RTP, & SDPTraining, advisement, and generation of training materials for peer SE groups in MSP, VAR, and wholesale environments

Masergy Communications Plano, Tx

Implementation and support of Hosted and Sip Trunking solutions to worldwide customers. Digit Manipulation to properly negotiate service with customer equipment both on and off customer premise. Network connectivity troubleshooting specific to voice services integrated into Masergy's Cloud Platform and/or via public internet connection. Attentive and complete customer support and management of Tier 1 resources. Vendor engagement and expedited follow-through to resolve carrier issues worldwide.

• CCNA Level work for configuring and troubleshooting WAN topologies for global customer base.• Use of network analyst to determine tagging and utilization of traffic on customer’s service planes.• Monitoring and maintaining network connectivity and service to customers worldwide through Masergy’s MPLS network and through various Telco carrier networks• Troubleshooting customer equipment and Masergy supplied equipment at the customer premises to provide an un-carrier experience for our customers • Pro-actively address network issues affecting our customers to exceed satisfactory resolution.

• Electrical and mechanical maintenance and refurbishment of field drilling and exploration trucks and off-shore skids. • Assurance of proper operation and durability to withstand extreme amounts of weather and usage before requiring other than regular maintenance

Qualified Senior In Rate as Shutdown Reactor Operator, Steaam Plant Control Panel, Electric Plant Control Panel, Auxiliary Electrician, Casualty Support Team, Subsurface Warfare.

Bncm, Information Technology, Networking

It/Nm, Information Technology, Networking