Ryan Markwart, Mba Email & Phone Number

Singapore

Singapore, Singapore

Using my motivational mindset and effective communication skills I encourage and guide clients to achieve their physical fitness goals through industry knowledge and proper modelling while ensuring a safe environment for training.🏋️ Develop trusting relationships with clients to identify goals and motivating factors. Leverage understanding of client motivations to drive personalised approaches to coaching.🏋️ Maintain up-to-date knowledge on health industry trends, attending 20+ physiology and coaching courses per year.🏋️ Provide 1-1 counselling to 50+ clients per week, advising on effective strategies for stress management, nutrition, physical performance, mental wellness, and balancing properties.🏋️ Implement cleanliness and safety protocols of studio and equipment to ensure a safe environment for clients and maintain 100% compliance rating with F45 corporate.🏋️ Serve as an internal consultant, developing business practices and relationship building strategies to generate interest and trust among current and potential clients.

Singapore

Calgary, Alberta, Canada

I was responsible for promoting and selling MRO (maintenance, repair, and operations) products and services within the B2B landscape by establishing and nurturing relationships with clients, transforming transaction-based services into consultative selling relationships.🛠️ Managed a portfolio of +50 key medium to large accounts, including National Accounts customers, as well as executing a balanced focus of new customer acquisition activity.🛠️ Grew portfolio by +20% through providing exceptional customer services and earning new market share, fulfilling an 8-figure sales target.🛠️ Leveraged CRM tools to drive impactful account management, set goals, track contract agreements and fulfillment, and driving high ROI to ensure high account retention. 🛠️ Successfully retained +95% of customers during transition despite economy-driven challenges.🛠️ Negotiated product pricing and gross margin goals for existing products and implemented new product pricing achieving sustainable sales and profitability objectives.🛠️ Leveraged excellent time management skills, knowledge of MRO products, and thorough understanding of value-add selling to maintain and win market share to drive organisational growth.🛠️ Owned e-commerce strategy, growing online sales by 2X within 12 months, driving repeat sales and effective time-management.🛠️ Utilised internal and external partners for added customer value and support.🛠️ Always maintained a 60-day pipeline of opportunities with 3X coverage of monthly targets.🛠️ Led SAP conversion project, e-commerce implementation, multiple sales initiatives and weekly sales meetings.

Calgary & Toronto

Directed a dynamic team of servers, bartenders, bussers, cooks, and a chef to facilitate a unique and impeccable dining and entertainment experience.🍔 Mentored, led, and managed 80 employees with a staff retention rate of 90% employing a relational approach to leadership to ensure team felt recognised and appreciated. Emphasised community and talent development.🍔 Leveraged communication aptitude to resolve customer service issues to find ‘win-win’ solutions.🍔 Connected directly with ownership to collaborate on all manners of high-level restaurant business strategy and operations.🍔Facilitated inventory management operations, forecasting needs to place timely orders, and compare prices between vendors to source low-cost, high-quality ingredients allowing for improved profit margins without drop in product quality.🍔 Identified critical operational changes, increasing revenue by +10% per year by shifting staff scheduling and facility use protocols.

Toronto, Canada Area

Supervised and managed the customer service department at the flagship Nike store in downtown Toronto.👟 Played a lead role in managing strategy and operations for the customer service department, responsibilities included handling returns, exchanges inventory and database management.👟 Built relationship with new customers, using a consultative sales approach to ensure the highest possible customer service experience. This consumer-oriented, trust-based approach led to a high degree of customer satisfaction.👟 Developed a system for standardizing the design of the return process, gathering product specifications and customer requirements in a timely manner and laying all pertinent information out in a way that was easy-to-read, visually pleasing, and consistent, to facilitate team-wide communication.👟 Assisted Nike sponsored athletes and celebrities with the utmost level of privacy and discrete product selection.👟 Exceeded targets for the 4 Core KPI’s annually: sales, customer satisfaction, returns %, and net profit (consistently hitting 100%).

Master Of Business Administration - Mba

Bachelor Of Arts - Ba, General Studies

Home Inspection Certificate, Building Construction Technology

Business Computers Systems Certificate, Communication And Media Studies