Ryan Marquez Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

• Problem and Incident Management: Efficiently managed problem and incident resolution related to client technologies, ensuring minimal operational disruption.• Research and Analysis: Conducted in-depth research and analysis of emerging client technologies to support informed decision-making.• Hardware Maintenance: Installed, repaired, and maintained hardware and peripheral equipment to ensure continuous operational efficiency.• System Reliability: Tested, maintained, and deployed computer images, guaranteeing system reliability and consistency.• Training Development: Created comprehensive training materials for applications and end-user devices.• User Training: Led end-user training sessions on various client technologies to improve user proficiency and satisfaction.• Device Management: Configured, deployed, and maintained end-user devices, ensuring optimal performance and security.• Software Support: Installed, configured, maintained, and troubleshot computer and mobile applications, including MS365 Suite, GCP, Google Suites, Azure Active Directory, and other standard software products.• Peripheral Support: Provided expert support for printing devices, multi-function devices (MFDs), and all peripheral hardware.• IT Service Management: Tracked and documented work in standard IT Service Management software, ensuring accurate records and accountability.• Project Collaboration: Assisted or led various Service Desk priority projects, contributing to successful project outcomes

West Covina, California, United States

• Security and Compliance: Proactively implemented security measures and timely updates to shield against evolving cyber threats.• Workstation Management: Orchestrated efficient relocations of PCs, monitors, and phones, minimizing disruptions and optimizing productivity.• Remote Access and VPN Management: Ensured reliable and secure remote access and VPN services, along with proficient printing support.• Active Directory Administration: Managed Active Directory with finesse, ensuring seamless access control and providing user-friendly technical explanations.• End-User Training and Support: Empowered users with comprehensive support for MSTeams, Outlook, and Word365.• System Maintenance and Adaptation: Maintained meticulous records and stayed current with industry trends to proactively adapt to new technologies.• Efficiency Optimization: Streamlined ticket processes, reduced response times, and optimized network accounts and permissions.• Vendor Relations: Fostered strong vendor relationships to coordinate warranty services and ensure prompt technical issue resolution.• Technical Troubleshooting: Swiftly diagnosed hardware issues and configured network drivers to ensure optimal performance.• Educational Support: Provided dedicated support for Student Information System applications and student records, ensuring smooth educational processes.• Proactive Monitoring: Monitored school systems vigilantly to identify and address potential issues, ensuring a secure and reliable learning environment.

Glendale, California, United States

• Software Installation and Support: Specialized in delivering high-quality software installation and support services.• User Account Management: Mastery in managing user accounts and permissions to ensure seamless operations.• Network Optimization: Fine-tuned LAN configurations to enhance network performance, improving user experience and productivity.• Technical Proficiency: Adept at addressing complex technical issues with effective solutions to maintain operational efficiency.• Customer Service Excellence: Committed to providing exceptional technical support and fostering positive user interactions.sses, and hardware issues. Skillfully diagnosed and resolved complex technical challenges with precision, minimizing downtime and ensuring seamless operations even in the face of adversity.• Maintained meticulous records of hardware inventory and system functionality, fostering a culture of transparency and accountability. These detailed records facilitated efficient troubleshooting and informed decision-making, driving continuous improvement and innovation.• Proactively identified and reported emerging trends, enabling proactive measures and strategic planning to stay ahead of the curve.• Delivered efficient and effective remote technical support and assistance via phone, leveraging clear communication and troubleshooting skills. Swiftly resolved issues to empower users to resume their tasks with minimal disruption, enhancing overall productivity and satisfaction.• Played a pivotal role in assisting with CAT6 cable creation and hardware installation, contributing to the seamless functioning of critical infrastructure and operations.

Associate Of Science - As, Audio Engineering, A

Az-104, Azure Admin

Activities and Societies: Currently a student

Security+

Network+

Az-900 Azure Fundamentals