Ryan Marshall Email & Phone Number

Greater Boston

Boston, Ma, Us

Boston, Massachusetts, Us

Mclean, Virginia, Us

Overhauled then managed monthly billing report for the entire department which contained confidential client informationAssisted the Director of Managed Services with preparing team meeting agendas, negotiating software contracts and facilitated and lead all team-wide trainingsServed as the administrator and vendor relationship manager for all software solutions Created regular reports and dashboards in Salesforce to help senior management make strategic business decisions Facilitated internal communications (distributed information and scheduled presentations)Established benchmarks and monitored team workflow and productivity

Quincy, Ma, Us

Supervised and established scope and responsibilities for a team of twelveResponsible for process rollouts, and industry updates for both the SEO and SEM teamsHelped forecast staffing needs, recruited and hired new candidates Handled all work from home requests, personnel issues, annual reviews and salary negotiationsAssisted the Director of Search in developing product strategy internally and externally within the digital marketing marketplaceServed as a point of escalation and guidance both on my team and with other management at the company to collaborate on new initiatives

Quincy, Ma, Us

Managed the day-to-day workload and performance of ten client services specialists and managed one team leadCreated and lead weekly meetings and conference calls between external vendors, partners and sales executivesSupported the team and helped delegated daily tasks Recruited, interviewed and hired new team members and ensured successful onboarding

Quincy, Ma, Us

Organized and scheduled team meetings and individual one-on-one collaboration meetings Functioned as the first escalation point for sales executives and other team managersAssisted the team manager with the day to day case load work and management of client services team membersInvolved in the interview and selection process of new client services specialists and assisted in training and development of new employees

Quincy, Ma, Us

Supported the sales team with all incoming client product and advertising requestsManaged onboarding process from start to finish to ensure timely product fulfillment of SEO, SEM, Email Marketing and Social Media PlatformsActed in a client facing role and was responsible for long term customer retentionCollaborated and maintained internal relationships with sales team and external relationships with clients

Boston, Ma, Us

● Responsible for customer service, sales or customer emails depending on call center demands● Sold and serviced customers to ensure satisfaction and repeat business● Assisted with new employee training including policies ● Collaborated and maintained internal relationships with sales team and external relationships with clients

Boston, Ma, Us

● Conducted a full range of customer service activities for a large e-commerce company● Effectively communicated with customers and third parties to troubleshoot and analytically resolve customer issues