Ryan Mason Email & Phone Number

Wigan, England, United Kingdom

Customer service advisor - Booking, allocating and advising on gas and electric emergency metering situations to consult with Emergency Department to resolve issues, first line call handling dealing with metering queries and enquiries regarding metering appointments from customers and/or suppliers.Key accountabilities:1) ​Handle calls with suppliers and/or their customers in regards to emergency/dangerous metering situations, advising on the best course of action.2) Book emergency appointments on the internal system. 3) Liaise with suppliers and queries on booking flow appointments and advising lead times4) Collating required information & reporting accordingly dangerous meter situations such as gas leaks’, ensuring the relevant procedure is put into place

Palma, Autonomous Community Of Balearic Islands, Spain

1) Maintaining company values and visions to gain and build customers trust and loyalty.2) Worked towards sales and customer KPI targets.3) Provide relevant information to help the customer make the most out of their holiday.4) Uphold resort standards and ensure customer service is delivered to the highest possible standard.5) Ensuring the connected service achieve its set goals and look at opportunities to develop within the group and team structure.6) Making daily prompt decisions and actions to resolve issues, complaints, emergencies and manage customer’s expectations.7) Making contact with destinations to ask them to provided information that they need to ensure smooth delivery of outstanding customer service to all customers in all resorts.8) Giving customers satisfactory complaint handling procedure to get everything resolved within a respected time frame.9) Carrying out disciplinary and training sessions including complaint and objection handling.10) Ensuring the connected service achieve its set goals and look at opportunities to develop within the group and team structure.

Palma, Autonomous Community Of Balearic Islands, Spain

1) Maintaining company values and visions to gain and build customers trust and loyalty.2) Worked towards sales and customer KPI targets.3) Provide relevant information to help the customer make the most out of their holiday.4) Uphold resort standards and ensure customer service is delivered to the highest possible standard.5) Ensuring the connected service achieve its set goals and look at opportunities to develop within the group and team structure.6) Making daily prompt decisions and actions to resolve issues, complaints, emergencies and manage customer’s expectations.7) Making contact with destinations to ask them to provided information that they need to ensure smooth delivery of outstanding customer service to all customers in all resorts.8) Giving customers satisfactory complaint handling procedure to get everything resolved within a respected time frame.9) Carrying out disciplinary and training sessions including complaint and objection handling.10) Ensuring the connected service achieve its set goals and look at opportunities to develop within the group and team structure.

Crete, Greece

1) Maintaining company values and visions to gain and build customers trust and loyalty.2) Worked towards sales and customer KPI targets.3) Provide relevant information to help the customer make the most out of their holiday.4) Uphold resort standards and ensure customer service is delivered to the highest possible standard.5) Ensuring the connected service achieve its set goals and look at opportunities to develop within the group and team structure.6) Making daily prompt decisions and actions to resolve issues, complaints, emergencies and manage customer’s expectations.7) Making contact with destinations to ask them to provided information that they need to ensure smooth delivery of outstanding customer service to all customers in all resorts.8) Giving customers satisfactory complaint handling procedure to get everything resolved within a respected time frame.9) Carrying out disciplinary and training sessions including complaint and objection handling.10) Ensuring the connected service achieve its set goals and look at opportunities to develop within the group and team structure.