Ryan Mathison Email & Phone Number

Cardiff

Cardiff, Wales, United Kingdom

• Key Responsibilities:
• Responsible for increasing performance across all key metrics by improving current processes and procedures.
• Designed, implemented and maintained the on boarding process for new employees.
• Ensure all team members within Customer Services were competent to complete their role by putting controls in place to mitigate risks agains compliance and legal breaches, in line with FCA expectations.
• Supported Head Of Customer Service by analysing data, identifying focus areas and setting actions to ensure business goals and strategy are achieved.
• Cross collaborate across all areas within Motonove Finance to ensure continuity and consistency are achieved within all policies and processes.

• Key Responsibilities:
• Continuously meet business regulatory requirements on a weekly basis by conducting Business Assurance assessments, interpret and report findings with the aim of supporting people development, highlight risks and.
• Enhance customer journey introducing a compliance framework, this is now being utilised by 10,000 internal customers worldwide
• Monitor the utilisation of the QA framework across the business and the output generated for the business
• Develop and manage high performing teams, continuously raising the bar and managed performance using best performance tools
• Identify training and development needs through job analysis, appraisal schemes and regular 1-2-1s