As Chief Customer Success Officer and Senior Vice President of Customer and Technical Support, I lead a global team of representatives who manage calls for technical assistance and licensing from customers and SonicWall partners. After more than a decade dedicated to creating, managing and growing Partner programs, I have a unique perspective on what it takes to build a world-class support program in a fast-paced and rapidly changing channel environment.

• Design, implement and oversee the SonicWall Partner Enablement Program (Americas Region)• Focus on driving revenue and profitability for both SonicWall and its Channel Partners through professional service offerings spanning three critical competencies in the cyber threat landscape: Implementation, Solution and Architecture Services• Manages a team of Solution Architects who design, architect and implement successful security solutions• Manage the presentation, organization and delivery of all partner-facing training elements such as portals, materials, and other training content • Work with inside sales, account managers, and Partners to promote program awareness and facilitate the growth of Professional Services sales • Coordinate with training and channel stakeholders to design and implement relevant partner field and virtual events to meet program objectives • Identify Partner and channel team training gaps and communicate those gaps the training function and/or down to the reseller and channel teams to assure closure of gaps • Track all assigned KPIs, ROI and successes mutually defined between management across key stakeholders• Uses strong analytical skill to build and present standard monthly Executive reports to summarize program progress

• Drove the development and communications of product definition and solution plans to optimize the company’s products and services. • Developed specific marketing and communications plans and activities for specific product(s) or product line(s) to establish, enhance or distinguish product placement within the competitive arena.• Oversaw market research, monitors competitive activity and identifies customer needs. • Applied broad knowledge of company’s product/service capabilities and competitive environment to identify new growth areas, new technology and emerging product/service opportunities. • Oversaw the analysis and evaluation of key market statistics and customer requirements to define product strategies and identify product opportunities to expand market share. • Evaluated in-depth market analysis and leads business case for optimization of existing products/solutions alternatives and/or to create the next generation of new products. • Developed business plans, marketing strategy, and forecasts for solutions.