AeroLeads people directory · profile
Ryan Matthews Email & Phone Number
VP of Global Customers
at
Donorbox
2 work emails found
@apple.com
4 phones found area 757, 301, and 512
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Who is Ryan Matthews? Overview
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Quick answer
Ryan Matthews is listed as VP of Global Customers at Donorbox, based in Austin, Texas, United States. AeroLeads shows a work email signal at apple.com, phone signal with area code 757, 301, 512, and a matched LinkedIn profile for Ryan Matthews.
Ryan Matthews previously worked as Member at Operators Guild and Head of Customer Success at Blockdaemon. Ryan Matthews holds Ba, English from Virginia Commonwealth University.
Company email context
Email format at Donorbox
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{first_initial}{last}@apple.com
89% confidence
AeroLeads found 2 current-domain work email signals for Ryan Matthews. Compare company email patterns before reaching out.
Profile bio
About Ryan Matthews
💥Culture champion in Customer Success with direct experience in early to late stage startups and all major SaaS models (B2B, B2C, and B2B2C). 💥I find it a fun challenge to retain and grow your revenue strategy 🚀! Having co-founded my own startup, I've loved building Operational and CS teams from the ground up, and have been a major change agent in implementing new processes, programs, and initiatives. Servant leader in everything I do. No task is too small, and no challenge is too great when it comes to supporting the team and ensuring our collective success.Gainsight; ClientSuccess; ChurnZero; Totango; Salesforce; Hubspot; G-Suite; Office365; Zendesk; JIRA; Atlassian Suite; JIRA Service Management; Tableau; Looker; Slack; SurveyMonkey; Typeform; Qualtrics; Zapier; Customer Success; Enterprise SaaS; B2B SaaS; B2B2C SaaS; B2C SaaS; Net Revenue Retention; Strategic planning; Leadership; Account Management; Customer Service; Onboarding Management; Customer Retention; Startup Technology; Web3; Cryptocurrency; Negotiation; Operational Excellence; CRM; Strategic Vision; Stakeholder Management; Fintech
Listed skills include Visual Merchandising, Time Management, Store Management, Management, and 27 others.
Current workplace
Ryan Matthews's current company
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7 roles
Ryan Matthews work experience
A career timeline built from the work history available for this profile.
Member
CurrentThe Operators Guild is an exclusive, invitation-only network for the world’s foremost leaders in company building within high-growth and tech sectors. Spanning over 20 chapters globally—including SF, NY, LA, Austin, Denver, Toronto, Vancouver, Seattle, Chicago, Miami, London and more -- it serves as a collaborative hub for sharing best practices, solving common challenges, and fostering investment in the operational community.
Nov 2024 - Present
Head Of Customer Success
CurrentAs Head of Customer Success, I oversee our core global ARR activation and retention strategies, customer growth journey, and support roadmap, with offices in London, Singapore, Galway, and New York City.- Reducing EOY logo churn rate to <2% by implementing proactive churn risk measures (Hypercare) and establishing customer interaction strategies (QBR, EBR).- Growing current client ARR by 35% through providing new pricing strategy and holding value based discussions with customer base.- Implemented a CSM tool (Gainsight) and cleaned up our CRM tool (Salesforce) to proactively track customer health.- Hired and trained a global Customer Success team responsible for tracking and management of Enterprise-level ARR accounts.- Defined and implemented customer health matrix and churn risk assessment to provide business with long term customer needs and ensure long term retention.
May 2023 - Present
Co-Founder, Vp Of Customer Success
- Co-Founder for Early Stage B2B SaaS startup- Grew current client portfolio with +25% ARR increase in renewal cycles- Built CSM team from ground up, along with all major Operations functions (HR, Data Analytics, IT, Growth Strategy, Partnerships)- Grew team of 1 to 4 with high NPS (90%), and 30% increase in lead generation (CSQLs) - Served as strategic advisor to CEO, leading cross-functional initiatives that increased operational efficiency by 20%- Co-Founded business from pre-seed through A round, earning Built-In Austin’s “Best Places to Work” in 2022
Dec 2019 - Apr 2023
Director Of Technology
- Scaled company’s network infrastructure by replacing outdated equipment, moving portions into Oracle Cloud, and implementing best practices, saving over +$5M in revenue due to an increase in network uptime- Moved E-Comm platform from Magento to Demandware saving +$4M in lost sales due to Magento Downtime- Responsible for $10M in bottom line P&L
Sep 2016 - Mar 2020
Applecare Support Manager
Apr 2012 - Sep 2016
Manager
Nov 2004 - Apr 2012
1 education record
Ryan Matthews education
-
Virginia Commonwealth University
FAQ
Frequently asked questions about Ryan Matthews
Quick answers generated from the profile data available on this page.
What company does Ryan Matthews work for?
Ryan Matthews works for Donorbox.
What is Ryan Matthews's role at Donorbox?
Ryan Matthews is listed as VP of Global Customers at Donorbox.
What is Ryan Matthews's email address?
AeroLeads has found 2 work email signals at @apple.com for Ryan Matthews at Donorbox.
What is Ryan Matthews's phone number?
AeroLeads has found 4 phone signal(s) with area code 757, 301, 512 for Ryan Matthews at Donorbox.
Where is Ryan Matthews based?
Ryan Matthews is based in Austin, Texas, United States while working with Donorbox.
What companies has Ryan Matthews worked for?
Ryan Matthews has worked for Donorbox, Operators Guild, Blockdaemon, Floorfound, and Kendra Scott.
How can I contact Ryan Matthews?
You can use AeroLeads to view verified contact signals for Ryan Matthews at Donorbox, including work email, phone, and LinkedIn data when available.
What schools did Ryan Matthews attend?
Ryan Matthews holds Ba, English from Virginia Commonwealth University.
What skills is Ryan Matthews known for?
Ryan Matthews is listed with skills including Visual Merchandising, Time Management, Store Management, Management, Inventory Management, Driving Results, Store Operations, and Retail.
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