Repair Process Manager with a strong passion in the automotive collision industry. Holding current MVPDA and I-CAR Platinum certifications for over 3 years. Having past experience as an auto body technician and a painter helped ensure my success as an estimator. Assisting customers with upfront preliminary estimates and guiding them through the insurance process. Creating a repair plan for the customer's vehicle while using the latest manufacturer standards to ensure a safe and complete repair. Ability to maintain an average CSI score of above 98% and build a relationship with the customer to remember my name. Negotiate with multiple insurance companies to get paid for all work performed and write for certain DRPs following their guidelines. Handle heavy amounts of volume with strong multi-tasking and organization skills, bringing optimum profits for the company. Working with the following manufacturer certification abiding to their procedures: Honda/Acura, BMW, Nissan/Infiniti. Subaru, Ford, and FCA. Customers get into an accident and come to me unhappy and frustrated. It is my goal to ensure they have a smooth repair process and leave happy with a vehicle that is better than pre-loss condition.