Ryan Mcadams Email & Phone Number

Forest Park, IL, US

Chicago, Illinois, United States

Greater Chicago Area

• Facilitate full cycle video conference support: request intake, scheduling and testing, connection support and real-time monitoring
• Provide setup and production support for single and multi-site meetings
• Coordinate with Technology staff in other cities to provide seamless support for large-scale, multi-site events
• Liaise with 3rd party vendors to facilitate installation, testing, commissioning and upkeep of Bank Multimedia infrastructure
• Provide White Glove technical support and training to Bank personnel from interns to C-Suite executives
• Vet and test leading edge technology for potential deployment in Bank infrastructure

Greater Chicago Area

• Contracted to BMO Financial Group**
• Facilitate full cycle video conference support: request intake, scheduling and testing, connection support and real-time monitoring
• Provide setup and production support for single and multi-site meetings
• Coordinate with Technology staff in other cities to provide seamless support for large-scale, multi-site events
• Liaise with 3rd party vendors to facilitate installation, testing, commissioning and upkeep of Bank Multimedia infrastructure
• Provide White Glove technical support and training to Bank personnel from interns to C-Suite executives

Greater Chicago Area

• Provide Tier I and II support to all users in a religious and educational/office environment.
• Oversee service and maintenance of a physical/virtual hybrid server environment.
• Project Planning and Management of technical system hardware and infrastructure upgrades.
• Evaluation, rollout and end-user education of new software platforms.
• Lead volunteer technical support team to accomplish multi-person projects
• Provide support and training for end-users of all skill levels and age groups.

Greater Chicago Area

• Principal staff member responsible for fully integrated A/V systems in busy, full service conference center; including set-up, configuration, end-user education, tech support and strike for all meetings while ensuring.
• Provide high quality support for all organizational video conferencing; including scheduling, remote and multi-site coordination, audio-conference integration, real-time troubleshooting and event follow-up.
• Project Planning and Management focused on quality and precision for A/V systems upgrades and maintenance ranging from satellite system updates and control code bug fixes to complete control and presentation system.
• Provide support and training for executive level end-users with a strong focus on user privacy and confidentiality concerns.
• Manage various other aspects of organizational A/V systems; including digital signage management, hardware maintenance and inventory and order ticketing and billing.
• Provide Tier I Help Desk support.

Greater Chicago Area

• Managed all aspects of office operations for small plumbing and contracting firm; including Customer Estimates, Purchasing, Payroll processing, Business Insurance and licensing, Accounts Payable and Receivable and.
• Supported and maintained all IT systems; responsible for hardware and software upkeep and transitioning paper records to digitized storage.
• Responsible for project scheduling and timely completion, customer communication and overall customer satisfaction and retention.

Greater Chicago Area

• Coordinated marketing efforts and prepared Employee Benefits Insurance proposals for sales staff to present to current and potential clients.
• Maintained internal client database, focusing on information accuracy and quality control.
• Responsible for servicing day-to-day client issues; including billing and claims resolution and maintenance of personalized client information portal.

Greater Chicago Area

• Instructed blended grade classroom, containing both 7th and 8th graders; teaching all subject areas, creating short and long term lesson and curriculum planning, collaborating with parents and staff on student progress.
• Acted as Technology Coordinator for school; designing and implementing technology curriculum for students ranging in age from 5 to 14 years old.