• Facilitate full cycle video conference support: request intake, scheduling and testing, connection support and real-time monitoring• Provide setup and production support for single and multi-site meetings• Coordinate with Technology staff in other cities to provide seamless support for large-scale, multi-site events• Liaise with 3rd party vendors to facilitate installation, testing, commissioning and upkeep of Bank Multimedia infrastructure• Provide White Glove technical support and training to Bank personnel from interns to C-Suite executives• Vet and test leading edge technology for potential deployment in Bank infrastructure• Coordinate with multiple Lines of Business to facilitate client support and equipment upgrade• Provide live and remote support for Bank’s online meeting platforms, as well as consult on best-fit usage• AV equipment setup, support and strike for on-site meetings (microphones, projection, telephony)

**Contracted to BMO Financial Group**• Facilitate full cycle video conference support: request intake, scheduling and testing, connection support and real-time monitoring• Provide setup and production support for single and multi-site meetings• Coordinate with Technology staff in other cities to provide seamless support for large-scale, multi-site events• Liaise with 3rd party vendors to facilitate installation, testing, commissioning and upkeep of Bank Multimedia infrastructure• Provide White Glove technical support and training to Bank personnel from interns to C-Suite executives• Vet and test leading edge technology for potential deployment in Bank infrastructure• Coordinate with multiple Lines of Business to facilitate client support and equipment upgrade• Provide live and remote support for Bank’s online meeting platforms, as well as consult on best-fit usage• AV equipment setup, support and strike for on-site meetings (microphones, projection, telephony)

• Provide Tier I and II support to all users in a religious and educational/office environment. • Oversee service and maintenance of a physical/virtual hybrid server environment.• Project Planning and Management of technical system hardware and infrastructure upgrades.• Evaluation, rollout and end-user education of new software platforms.• Lead volunteer technical support team to accomplish multi-person projects• Provide support and training for end-users of all skill levels and age groups.• Develop and maintain policies and procedures for IT staff, with end-user accessibility and retention as a primary goal.• Managed hardware/software vetting, research and purchasing for both operational and educational purposes.• Responsible for contract management/renewal and vendor relations.• Provide Tier I and II support to all users in a religious and educational/office environment; responsible for user account maintenance, hardware and software installation and troubleshooting and user education focused on limiting repetitive same-issue support calls.

• Principal staff member responsible for fully integrated A/V systems in busy, full service conference center; including set-up, configuration, end-user education, tech support and strike for all meetings while ensuring a high level of user satisfaction. • Provide high quality support for all organizational video conferencing; including scheduling, remote and multi-site coordination, audio-conference integration, real-time troubleshooting and event follow-up.• Project Planning and Management focused on quality and precision for A/V systems upgrades and maintenance ranging from satellite system updates and control code bug fixes to complete control and presentation system overhauls.• Provide support and training for executive level end-users with a strong focus on user privacy and confidentiality concerns.• Manage various other aspects of organizational A/V systems; including digital signage management, hardware maintenance and inventory and order ticketing and billing.• Provide Tier I Help Desk support.

• Managed all aspects of office operations for small plumbing and contracting firm; including Customer Estimates, Purchasing, Payroll processing, Business Insurance and licensing, Accounts Payable and Receivable and Collections processing. • Supported and maintained all IT systems; responsible for hardware and software upkeep and transitioning paper records to digitized storage.• Responsible for project scheduling and timely completion, customer communication and overall customer satisfaction and retention.

• Coordinated marketing efforts and prepared Employee Benefits Insurance proposals for sales staff to present to current and potential clients. • Maintained internal client database, focusing on information accuracy and quality control.• Responsible for servicing day-to-day client issues; including billing and claims resolution and maintenance of personalized client information portal.

• Instructed blended grade classroom, containing both 7th and 8th graders; teaching all subject areas, creating short and long term lesson and curriculum planning, collaborating with parents and staff on student progress and customizing instruction to meet a variety of student learning needs.• Acted as Technology Coordinator for school; designing and implementing technology curriculum for students ranging in age from 5 to 14 years old.