Overall Grade: A- || Projects I & II Grades: B+ & A || Final Presentation and Report Grade: A+Enrolled in Cybersecurity Certification course. A fast paced, hands on program that included governance and compliance, windows administration and hardening, networking security, SIEM, and forensics to name a few modules. Learned Virtualization of cloud networks, worked with Kibana and Splunk, wireshark, learned a great deal of terminal command work in Kali Linux environments.

- Tech Support Rep for Financial Advisor SQL based software- Troubleshooting moderate level workstation and server based issues- Responded to 50-70 calls or emails a dayOther notes: Created over 100 help documents, assigned to the New Client On-Boarding teamAfter fast-tracking training to troubleshoot Junxure software for customers, spent two years answering technical support calls and responding to emails from customers for support. Junxure/CRM Software is a Customer Relations Management software that helps financial firms manage client personal and financial data. Projects included updating procedures for installation instructions of desktop version of the software, assisting in overhauling our help articles for clients to fix issues on their own, among other small tasks.

Completed classes during a transition period leaving Public Relations for a career related to Information Technology.CIS 120 - Computer Concepts ICIS 121 - Computer Concepts IIHIM 110 - Health Information Tech IHIM 120 - Health Information Tech I LabHIM 182 - Health Care Delivery SystemsMP 111 - Medical Terminology

- Modernized department technology including software and hardware on laptops and desktops- Implemented new technology practices in Communication Department - Researched and purchased video equipment, printers, and other standard and non-standard technology - Updated team website using basic HTML codingOther notes: Responsible for managing seven NCAA Division I sports team

Spent one year in South Korea teaching English to children ages 6-18. Granted permission from the Academy Director to privately tutor students in my free time.