* Managed all day-to-day operations, including staff, productivity, and weekly reports. * Guided resource allocation to attain organizational goals. * Facilitated promotions, company information, and marketing campaigns across social media. * Used critical thinking skills to identify and solve problems that improved member satisfaction and increased revenue by about 50% per year. * Managed and directed the personal training program, overseeing all aspects from client intake and assessment to program design and delivery. * Usage and proficiency in various computer programs, including Club Sentry (POS), HeyMarket (CRM), Tivity Health, Advanta B-FIT, and Microsoft Office.