Ryan Mcclung Email & Phone Number

Hartford, Connecticut Area

-Supported the office agile community-Coached multiple teams across the healthcare and P&C insurance industry-Led two mid sized strategic agile initiatives for a large Specialty Insurer-Partnered with another team member to build a SharePoint based operational model-Provided leadership support to a financial reporting redesign for a large life and annuity.

-Served as project manager on multiple health plan payer product innovations-Gathered technical rules and requirements for data feeds to operationalize a complex value based design product pilot-Designed and built an interim reporting process for a pilot health insurance products-Implemented several SharePoint processes focused increasing communications.

• Manage a division of five LAN Analysts and three administrators serving 125 employees with computer support, web development, supply ordering, real estate, and mailroom services.
• Manage a portfolio of 44 vendors responsible for various services.
• Chosen as a representative to join Business Team of the Agency Technology Strategy to address future technology strategic planning and spending.
• Developed an internal project consultation process to reduce change requests while projects are in the development phase.
• Designed and edited internal audio/video communications to increase awareness of new processes among customers.
• Gathered the requirements and worked with a group of developers to design a secure tool to maintain the thousands of reports produced by different departments in the office.

• Lead team of four coordinators responsible for establishing 150 sales locations and relocations a year.
• Audited and altered the sales location and relocation process to reestablish timelines with vendors and customers which resulted in increased timely office location openings to 95.1% in one year, decreasing vendor.
• Built an infrastructure catastrophe management plan that has been used by our corporate office and shared with other regional offices as a preferred process.
• Created project parameters, defined customers needs, and completed the following project:o Hurricane Katrina Infrastructure Stabilization: Acted as the primary sales infrastructure contact on the Catastrophe.

Bsba, Business Admin

Activities and Societies: Delta Sigma Pi, WLCX College Radio, German Honor SocietyMinor in German.

Business

Activities and Societies: Regional Economic Development TeamStudy german and business for 1 semster in Austria