Ryan Mcclung Email & Phone Number

Hartford, Connecticut Area

-Supported the office agile community-Coached multiple teams across the healthcare and P&C insurance industry-Led two mid sized strategic agile initiatives for a large Specialty Insurer-Partnered with another team member to build a SharePoint based operational model-Provided leadership support to a financial reporting redesign for a large life and annuity insurer-Guided an agile team in the deployment of a process measurement and efficiency tool at a health care payer

-Served as project manager on multiple health plan payer product innovations-Gathered technical rules and requirements for data feeds to operationalize a complex value based design product pilot-Designed and built an interim reporting process for a pilot health insurance products-Implemented several SharePoint processes focused increasing communications between various internal and external stakeholders-Audited, reorganized, and staffed an ad hoc reporting process for a member communications tool

• Manage a division of five LAN Analysts and three administrators serving 125 employees with computer support, web development, supply ordering, real estate, and mailroom services.• Manage a portfolio of 44 vendors responsible for various services.• Chosen as a representative to join Business Team of the Agency Technology Strategy to address future technology strategic planning and spending.• Developed an internal project consultation process to reduce change requests while projects are in the development phase.• Designed and edited internal audio/video communications to increase awareness of new processes among customers.• Gathered the requirements and worked with a group of developers to design a secure tool to maintain the thousands of reports produced by different departments in the office.• Executed a project to establish business continuity processes in our office by gathering the business and infrastructure requirements from each of the stakeholders.

• Lead team of four coordinators responsible for establishing 150 sales locations and relocations a year.• Audited and altered the sales location and relocation process to reestablish timelines with vendors and customers which resulted in increased timely office location openings to 95.1% in one year, decreasing vendor expenses by 20%. • Built an infrastructure catastrophe management plan that has been used by our corporate office and shared with other regional offices as a preferred process.• Created project parameters, defined customers needs, and completed the following project:o Hurricane Katrina Infrastructure Stabilization: Acted as the primary sales infrastructure contact on the Catastrophe Management Team.  Initiated the preparation of 13 vendors to deploy immediately after landfall to begin working.

Bsba, Business Admin

Activities and Societies: Delta Sigma Pi, WLCX College Radio, German Honor SocietyMinor in German.

Business

Activities and Societies: Regional Economic Development TeamStudy german and business for 1 semster in Austria