Ryan Mccormick Email & Phone Number

Folsom, Ca, Us

Folsom, Ca, Us

Mcclellan, California, Us

- Analyzed customer outcomes through communication, usage metrics, and user feedback.- Drove adoption and engagement among key customers by aligning solutions with their business needs.- Successfully rolled out processes, products, and features, facilitating launches both virtually and in-person.- Maintained regular communication with customers regarding adoption trends, sentiments, and opportunities for deeper engagement.- Identified and nurtured customer advocates to strengthen relationships.- Coordinated resources across the organization to meet customer needs effectively.- Represented the voice of the customer to inform product development and marketing strategies.- Supported feature expansion opportunities for existing clients.- Collaborated with Product and Design teams to identify enhancement opportunities based on customer feedback.- Developed a comprehensive database serving as a resource for training materials, supporting documents, and user feedback.- Led the development of new feature usage expectations and created project plans to scale initiatives across the company.- Assessed customer engagement levels and provided insights for product and service improvements.- Built and trained a skilled team of Customer Success Specialists, Data Entry Specialists, and Implementation Specialists.- Revamped the collaborative onboarding process between SBM and 4insite.- Created and implemented a Customer Success Program to drive engagement.- Developed processes for mass implementation of mobile solutions.- Managed usage and engagement for 8 verticals, supporting over 50 Fortune 500 companies across 100+ sites with numerous customers and users.

Mcclellan, California, Us

- Built and maintained strong relationships with clients to ensure their success and satisfaction with the SaaS product.- Onboarded new clients, providing training and resources to facilitate smooth implementation and usage.- Acted as the primary point of contact for client inquiries, troubleshooting issues, and resolving concerns promptly.- Monitored client usage and engagement metrics to identify opportunities for improvement and growth.- Collaborated with cross-functional teams (sales, support, product) to ensure client needs are met and feedback is communicated.- Conducted regular check-ins and business reviews to assess client satisfaction and identify upsell opportunities.- Developed and deliver training materials and resources to enhance client knowledge and product utilization.- Advocated for clients' needs within the organization to drive product improvements and enhancements.

Mcclellan, California, Us

- Developed a robust mobile implementation process to enhance client onboarding and user experience.- Scaled remote implementation of mobile devices for frontline staff, adapting to challenges presented by COVID-19.Successfully implemented mobile solutions for over 5,000 users, improving operational efficiency and accessibility.- Established a post-implementation review process to assess success metrics and user engagement with the tool.- Created comprehensive supporting and training materials to facilitate effective mobile implementation.- Managed implementation repositories as project management systems to streamline workflows and track progress.- Led two-day virtual seminars, "Mobile 4 Managers," providing training, walkthroughs, and readiness checklists to ensure team alignment.- Collaborated with cross-functional teams and departments to enhance the mobile implementation strategy and address client needs.

Mcclellan, California, Us

- Created and developed a Standardized Message program, implementing it across 100+ sites with over 1,000 users, resulting in improved communication and consistency.- Conducted user training sessions, leveraging industry expertise to serve as a Subject Matter Expert (SME) for the 4insite product.- Developed the route-building process to enhance the route-building feature, including the creation of comprehensive training materials and supporting visuals for virtual training sessions.- Collaborated with Product and Support teams to gather user feedback, driving enhancements and improvements to the platform.- Assisted in mobile implementation, ensuring a smooth transition and effective user adoption.- Led cross-functional meetings to align departmental goals and share best practices, fostering a culture of continuous improvement.- Analyzed user engagement metrics to identify areas for product enhancement and drive user satisfaction.- Championed user advocacy within the organization, ensuring that client needs and feedback were prioritized in product decisions.

Mcclellan, California, Us

- Oversaw all aspects of custodial and facilities operations at the Apple facility in Elk Grove, CA- Lead and motivated a team of custodial staff, office administration, Supervisors and Assistant Managers to ensure high performance and adherence to company standards and protocols- Served as the primary POC for the client, maintaining strong relationships, addressing concerns and ensuring satisfaction with custodial services- Responsible for managing the budget including expenses for supplies, equipment and staffing to ensure cost-effectiveness and profitability- Ensured compliance with all OSHA and company safety policies, conducting regular audits, creating a safety driven environment and implemented corrective actions when needed- Implemented, managed and maintained quality assurance programs through 4insite to monitor and improve cleanliness and sanitation of the facility, conducting regular Audits and measured through other various quality KPIs- Created enhanced inventory system, ensuring adequate stock levels and timely replenishment- Provided ongoing development opportunities for custodial staff to enhance skills and knowledge, fostering a culture of continuous improvement- Conducted regular performance evaluations through 4insite for custodial staff, administrative staff and leadership, providing feedback and coaching to support professional growth and development- Created and developed “Standardized Message” Program

Greenwood Village, Co, Us

- Oversight of daily restaurant operations to ensure efficiency and high-quality service- Recruited, trained and developed team members, shift supervisors, and department managers; conducted regular performance evaluations and provided coaching- Managed budgeting, forecasting and financial reporting while monitoring expenses to maximize profitability- Ensured exceptional guest experiences by maintaining service standards and addressing customer feedback- Ensured compliance with health, safety and company policies, including food safety standards- Implemented strategies to drive sales through promotions and community engagement- Oversight of inventory control and supply chain management to optimize stock level and exceptional food costs- Tacked operational challenges and resolved conflicts to maintain a positive work environment- Prepared and presented reports on performance metrics and operational issues to Area Manager

- Oversight of daily restaurant operations to ensure efficiency and high-quality service- Recruited, trained and developed team members, shift supervisors, and department managers; conducted regular performance evaluations and provided coaching- Managed budgeting, forecasting and financial reporting while monitoring expenses to maximize profitability- Ensured exceptional guest experiences by maintaining service standards and addressing customer feedback- Ensured compliance with health, safety and company policies, including food safety standards- Implemented strategies to drive sales through promotions and community engagement- Oversight of inventory control and supply chain management to optimize stock level and exceptional food costs- Tacked operational challenges and resolved conflicts to maintain a positive work environment- Prepared and presented reports on performance metrics and operational issues to Area Manager

Denver, Colorado, Us

- Oversight of daily restaurant operations to ensure efficiency and high-quality service- Recruited, trained and developed team members, shift supervisors, and department managers; conducted regular performance evaluations and provided coaching- Managed budgeting, forecasting and financial reporting while monitoring expenses to maximize profitability- Ensured exceptional guest experiences by maintaining service standards and addressing customer feedback- Ensured compliance with health, safety and company policies, including food safety standards- Implemented strategies to drive sales through promotions and community engagement- Oversight of inventory control and supply chain management to optimize stock level and exceptional food costs- Tacked operational challenges and resolved conflicts to maintain a positive work environment- Prepared and presented reports on performance metrics and operational issues to Area Manager

Bachelor Of Science (Bs), Marketing

Associate'S Degree, Business Administration And Management, General