Ryan Mccready Email & Phone Number

La Vista, Nebraska, Us

• Input and plan strategy• Setting goals and meeting deadlines• Engage and work directly with sales staff, customers and vendors• Knowledge of inventory, purchasing, E-commerce and social media• Work daily with sales team to set and achieve goals• Build & maintain relationships with new and existing customers • Negotiate vendor and customer pricing

• Managing a team of employees.• Maintain a high level of accuracy, quality, and process consistency sales force.• Directing and supporting consistent implementation of the business’s initiatives in all sales strategies and initiatives. • Maintaining and growing the route sales in and around Omaha. • Direct selling as well as assisting/managing others to grow the CDS detail supply business nationwide.• Audit and report inventory.• Manage warehouse associates, monitoring work and ensuring the safe use of warehouse equipment.• Establish warehouse practices and protocols to achieve an efficient warehouse.• Communicate with other departments to ensure products are shipped in a timely manner.• QuickBooks

Denver, Co, Us

• Leadership and management of all distribution hubs nationwide.• Collaborate with other functional business areas including sales and marketing to ensure seamless integration of customers and services.• Startup of new distribution hubs including location selection, hiring and benchmarks.• Motivated and supported workers completing work to increase work quality and efficiency.• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary andscheduling appointments.• Supervised performance of 12-15 workers with goals of improving productivity, efficiency & cost savings.• Trained, managed and motivated employees to promote professional skill development.• Enhanced operational performance by developing effective business strategies, systems and procedures.• Integrasys / DSD Manager Software

Omaha, Nebraska, Us

• First point of customer contact for general inquiries on product availability, shipment scheduling, track & trace.• Build and maintain business relationships with customers & brokers by providing prompt and accurate service.• Increased business with existing clients by identifying areas needing improvement.• Executed successful and timely delivery of solutions to meet accounts' needs.• Negotiated contracts and agreements to maximize profits.• Prepared detailed reports, tracking progress of accounts.• Assisted sales team with challenging client requests and issues.• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.• Researched industry trends and techniques to remain innovative and successful.• TMW Software

• Oversaw a fleet of 400 units nationwide as well managing locally between 5-7 drivers.• Maintained safety requirements for vehicle operators (drug testing and CDL requirements)• Lead training programs for drivers and dispatchers.• Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions.• Travel to meet with current & potential customers to discuss future business.• Applied product, industry and market knowledge to develop customized recommendations for individual customer needs.• Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.• Reviewed customer interactions and activity reports to identify and address concerns.• Interviewed, hired and trained new employees.• Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. • Developed open and professional relationships with team members, enabling better, more effective customer service.• McCloud Software.

• Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.• Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement.• Assessed departmental operations to determine areas for customer service improvement and support.• Created training manuals targeted at resolving simple and difficult customer issues.• Supervised and trained customer service team members on relationship building, processes and protocol, customer needs analysis and overcoming objections. to provide exceptional service, driving retention and satisfaction.• Answered 50+ inbound calls per day and directed to designated individuals or departments.• Evaluated customer account information to assess current issues and determine potential solutions.• McCloud Software.

Omaha, Ne, Us

• Served as liaison between certain departments to implement new improvement plans and changes.• Managing customer trailer pools.• Identified operational and performance issues and worked with managers to resolve concerns.• Completed various reports and analyzed each report to decide where improvements could be made.• Defined strategies and created a plan to achieve ambitious operational objectives.• Wrote reports outlining results to facilitate management decision making.• AS400 Software.

Omaha, Ne, Us

• Worked with other divisions in the company to help cover customer pick up & or deliveries.• Backfill when other team members were out of office & train new employees.• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.• Answered incoming calls and offered the highest level of professionalism and knowledgeable service to every customer. • Met and exceeded productivity targets by handling every interaction with top-notch customer service.• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.• Organized and submitted daily reports outlining current metrics for the Vice President in key decision making.• Processed customer account changes using AS400 & Smart system software.

Associate'S Degree, Criminal Justice

High School Diploma, General Studies