Ryan Mcdermott Email & Phone Number

Bellport, New York, United States

Bellport, New York, United States

- Analyzed company workload, identifying high-demand areas and high-volume trades- Developed a structured Vendor Evaluation Process to enhance partnerships.- Created a Performance Scorecard System to monitor and improve vendor effectiveness.- Delivered Quarterly Business Reviews to Vendors, offering performance feedback.- Acted as liaison between Service Teams and Vendors, managing escalations and issues.

Chicago, Il

- Responsible for driving Customer and Internal account satisfaction for a top Retail Client.- Provided key analytics, including KPI’s, to help drive strategic decisions, both internally and for the Client.- Project, forecast, and explain financial budgets based on specific General Liability buckets.- Key contact to liaison between External Client, and Internal Sales, Operations, Legal, and IT Departments.- Secured a second, 3-year contract with our largest Commercial account due to high satisfaction.

Chicago, Il

-Effectively managed a team of 8 direct reports. -Owned all dispatch for 22 accounts, including 7-Eleven, Visionworks, and Cerca Trova. -Coordinated coverage, workload, and expectations for two offices, including 19 representatives. -Created reports that analyze projected volume and efficiency for upper management’s use.-Fielded feedback, announcements, and issues from fellow teams to disseminate to all dispatchers.

Chicago, Il

- Act as main point of contact for the client, while providing support to fellow Operation Specialists.- Develop and maintain positive client relations to ensure superior client satisfaction.- Provide creative solutions to meet client needs and maximize value.- Resolve client and vendor issues without escalation.- Coach and guide teammates to resolve complex situations and overall knowledge of PetSmart account.

Chicago, Il

- Traveled for company to qualified and unqualified leads to work on face-to-face negotiations and sales.- Collaborated with team members to map territory, game plan, and launch marketing plans.- Provided excellent customer service by actively listening and building rapport.

West Hampton, Ny

- Utilized MS Excel to build spreadsheets for Business-to-Customer and Business-to-Business transactions.- Established positive customer relationships, resolving customer complaints and concerns professionally.- Coordinated with team members and clients to assure prompt delivery of orders.

New York City

- Consistently attained highest total sales over peers.- Helped small and large business owners market their business through advertising opportunities.- Demonstrated exceptional sales ability and strong interpersonal skills with a persuasive, positive, andconfident approach.

Hauppauge, Ny

-Shadowed and rotated with upper management that held different roles and responsibilities.-Attended networking events to recruit potential agents and clients.-Assessed digital and social media marketing strategies for recruiting potential insurance agents.

Great River, Ny

-Project leader in charge of special vendor compliance initiative.-Heavy phone blitz (150+ calls daily) requiring multitasking to accomplish time sensitive goals.-Administrated and updated vendor databases. -Heavy use of Microsoft Excel.