Ryan Mcdonald Email & Phone Number

Cedar Rapids, Iowa, United States

Oversee Technology, Training, Quality, Compliance, and Facilities for all Infinity locations

Cedar Rapids, Iowa, United States

United States

Cedar Rapids, Iowa Area

Overseeing and Monitoring of daily activities of customer service operation in our Cedar Rapids facility. Assisting customer service staff and coordinating with manufacturing production, shipping, procurement and other departments to ensure a seamless customer experience. The customer service department also acts as an inside sales team and is responsible for all RFQ's and order entry to achieve multi-million dollar monthly revenue goals. Apache is a division of Motion Industries, a subsidiary of Genuine Parts Company (GPC). After a year and a half and a very intense time for the organization after the Derecho, I made the decision to return to my roots and help Infinity rebuild their operation in Cedar Rapids.

Cedar Rapids, Iowa Area

As Director of Sales Development I was responsible for all Training and Quality Assurance departments company wide, managing 3 locations and a staff of 14 responsible for training and developing over 300 account executives annually. During my time leading this department I was regularly involved in all key company projects and initiatives, including the design and implementation of a proprietary CRM and quality control applications that resulted in a 65% increase in sales revenue and 42% increase in quality scores. During my time in this role I designed and implemented sales and service programs for large-scale clients such as Google, AT&T, Verizon, FedEx, Snap-on, and many more. I was also responsible for the onboarding and development of all new leadership personnel.During this time the organization decided to move their sales operations to Michigan and as a result I took a break from the industry for a year and a half, but would return....

Cedar Rapids, Iowa Area

Exceeded sales agency revenue goals of $10M and exceeded profitability goals during my tenure. I oversaw the sales and service operations for 12 programs and was responsible for all production and support departments in our Cedar Rapids, IA, and Southfield, MI locations. I was the primary point of contact for our new and existing clients as we expanded our business model to include sales and marketing consultation, and worked with several area companies to improve their sales and revenue results.

Cedar Rapids, Iowa Area

Led the training and development of all personnel hired over a seven year period, including hundreds of sales and customer service representatives as well as dozens of managers, trainers and quality assurance personnel. During my time running the training department we designed and implemented sales and service programs for clients including Snap-on, USPS, National Geographic, Nuance, John Deere and dozens more.One of my best achievements during my tenure was designing an award-winning leadership development program, being recognized by the Corridor Business Journal in the area of Career Pathing. I also created the concept and daily content for a long-running ritual in the company called the "Morning Energy Meeting" that educated and motivated employees across multiple locations. I was promoted to Sales Agency Director in April of 2016.

Unique opportunity to generate new business for a fast-growing company and to secure new client contracts. Additionally I provided marketing solutions and sourced mail and telemarketing leads for third party companies so they could exceed their revenue goals.

Cedar Rapids, Ia

Joined a brand-new company for the opportunity to design my own department and policies from the ground up. The company was very successful and was able to turn a profit inside of the first year of operation. During my time here, I designed all of the hiring and training processes and developed all the associated materials for use by all other departments. My department successfully implemented sales and service programs for clients such as Verizon, Kaplan University, Senior Educators, Direct Energy, Education Connection, and many more. I also attained my LAH insurance license for the 2nd time and created a program to train employees so they could get their insurance license as well.

Des Moines, Ia

Designed and managed a non-profit call center that centralized 2,000 daily confidential inbound healthcare calls for 16 individual health care clinics in the Planned Parenthood of Greater Iowa (now Planned Parenthood of the Heartland). This call center model reduced costs by 30% and improved clinic service levels by 50%. This model was adopted by the Planned Parenthood Federation of America and utilized in other states. During my time here I trained and developed all the personnel in the call center ensuring professionalism, security, confidentiality and accuracy regarding calls of a sensitive and personal nature.

Des Moines, Ia

Worked to originate loans and secure financing for new home purchases and refinancing in the prime, subprime, and hard money lines. Passed certifications for mortgage licenses in over 12 states and worked with clients nationwide. Communication and organization skills were very important in this job as people were depending on you to be accurate and fulfill their expectations with no surprises. Built great relationships with clients in order to provide excellent service and warrant referrals.

West Des Moines, Ia

Loan Originator and Account Executive for the nation's largest subprime lender. During my time at Ameriquest I learned the in's and out's of the mortgage business and innovated new practices for the office that generated a 20% increase in new loan applications. During this time the subprime industry was becoming unstable and unscrupulous so many employees chose to leave to join a company that was more committed to helping people achieve their goals in an ethical fashion.

Des Moines, Ia

Managed a call center in Des Moines, IA and was also an interim manager for another facility in Keokuk, IA. During this time we broke new sales and hours records nearly every month and exceeded annual revenue goals of over $7M. I oversaw a department of 18 managers, trainers, and quality assurance staff that led over 150 sales representatives making calls and representing brands such as AT&T and AOL Time Warner. During this time the company was sold to PRC, a division of IAC. Many leaders and managers decided to move into new fields as new owners took over the company and moved their primary operations to Florida.

Coralville, Ia

Promoted to this role after running a very effective department in Ames, I was asked to travel around the company and manage all the training departments and install best practices. During this time my team of 15 trainers across 8 call centers reduced attrition from over 150% to well below 80% annually (considering unheard of during that era), and improved 90-day employee retention to over 90%. During this time I wrote and implemented a company-wide training manual that was also used to onboard employees in our facilities as well as at two companies we acquired during another growth spurt at the company. My mentor suggested that to advance in my career I needed more operational experience so I turned over a very successful department to my successor and moved into our operations department.

Ames, Ia

Responsible for all training and development of new employees during a time of huge growth for the center and company. During this time I trained over 100 sales representatives and quickly earned a reputation for developing very effective salespeople that could outperform veterans. During my time in this role I created a mentor program that became a model for 8 call centers company-wide. I worked with a variety of clients during this time such as AOL Time Warner, Bank of America, Sega, DirecTV, HBO, and more.

Ames, Ia

Promoted to this role for my ability to teach new employees how to do the job effectively with a much shorter learning curve. During my time as Operations Supervisor, I was usually tasked with newer representatives and I would develop them into teams that would exceed goals and outperform veteran teams. Eventually I was trusted with conducting the complex dayend procedures for the operation with no supervision at only 19 years old. I was soon promoted to a training position.

Ames, Ia

Made outbound sales calls selling products such as life insurance or credit protection. During my time in this role I regularly exceeded my sales goals and was named to the "President's Club" for the top salespeople each month before I was promoted to a supervisor position in less than one year. I also took the certification and received my LAH (Life, Accident, Health) insurance license for the state of Iowa.

Story City, Ia

High school job, worked full time hours since I was 14 years old. At this job I ended up knowing how to do all the jobs there and would often train new workers and be depended on as a reliable and responsible leader.

Psychology, Business

Education record