Claims executive with 20+ years’ experience gained with one of the largest and most successful insurance organizations in the country—including specific expertise in claims department oversight, fraud detection/prevention, innovation and leadership development. Throughout my career at GEICO, my strength has always resided in maximizing the potential of my teams while simplifying processes using data and technology. I support my management teams’ professional development to deliver on the organization’s goals. Over the past several years, I have been able to leverage that to the claims innovation/automation space where I have successfully led teams to transform the manual process of fraud detection into a data analytical and digitally automated function. My prior professional experience includes successfully leading claims operations departments that were responsible for property and casualty claims. Departments included subrogation, property damage, first party medical, claims call center, theft, complex liability and litigated claims. Key skills and qualifications include:• Leadership Coaching and Development• Digital Transformation, Product Innovation, Agile and Lean Methodologies• Creativity and Innovation• Fraud Detection & Prevention • Operational Strategies and Planning• Data Analysis• Change Management • Risk Management & Compliance • Performance Management / Process Improvement & Optimization• Vendor Relations & Management• Product Management
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Head Of SiuTeslaCalifornia, United States -
Director Of InvestigationsKnox Services Aug 2024 - PresentSan Diego, California, United StatesNew role in the company focused on building a world-class investigations team. -
Director, Siu/Claims FraudGeico Nov 2021 - May 2024San Diego, California, United StatesPromoted to lead a staff of 900+ countrywide, including data analysts, investigators, auditors, compliance specialists, operational supervisors and managers. Responsible for a portfolio of $1.2B and the successful investigation of more than 300,000 claims annually with 14 direct reports. • Improved operational efficiency by 20% which led to an additional $200M in fraud avoidance annually. • Created an analytics team and drove the company initiative of building data analytical models which improved fraud detection accuracy and led to an additional $300M in fraud avoidance annually. • Implemented a new department structure, going from a regional model to a centralized countrywide model. • Collaborated with department heads and company executives to develop a comprehensive enterprise-wide fraud strategy with a focus on claims. • Owned regulatory and compliance relationships and built strong working relationships with regulators ensuring adherence to all laws and statutes. • Created structured onboarding and continuous education process for department leaders with a focus on leadership and performance management. -
Siu ManagerGeico Mar 2019 - Nov 2021San Diego, California, United StatesResponsible for leading the day-to-day management of the CA, AK, HI fraud prevention team. Developed venue specific strategies while delivering on key performance targets. • Improved operational efficiency by more than 100% through claim handling process improvements, developing best practices for workflow, performance management and quality control. • Developed an affirmative action strategy specific to California statutes resulting in several cases pursued civilly and criminally while recovering monies from medical providers and tow providers. • Improved fraud avoidance by 20% annually through streamlined training, development of best practices and performance management. -
Claims ManagerGeico Jan 2013 - Mar 2019Led claims operations departments that were responsible for property and casualty claims. Departments included subrogation, first party medical, claims call center, theft, complex liability and litigated claims. • Responsible for managing service levels, loss costs, customer service and management development while protecting policy holders involved in claims. • Hands on involvement in evaluation and authorizing claims payments. • Hired, trained, mentored and supervised claims teams to ensure customer service, file quality and productivity goals were met.• Responsible for leadership development through education, mentoring, and coaching. Achieved best-in-class internal employee satisfaction results and highest employee retention company-wide in two different departments. -
Claims SupervisorGeico Jan 2007 - Dec 2013San Diego, California, United States -
Senior Claims ExaminerGeico Aug 2002 - Dec 2006San Diego, California, United States
Ryan Mcelvain Education Details
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Bachelor Of Business Administration - Bba
Frequently Asked Questions about Ryan Mcelvain
What company does Ryan Mcelvain work for?
Ryan Mcelvain works for Tesla
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Ryan Mcelvain's current role is Head of SIU.
What schools did Ryan Mcelvain attend?
Ryan Mcelvain attended Oklahoma State University.
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Ryan Mcelvain's colleagues are Andres Rodriguez, Manvir B., Maciej Pirtin, Theresa Kolodziej, William Bidel, Jasmine Miller, Lewis Parker.
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Ryan McElvain, P.E.
Fort Worth, Tx
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