Ryan Mcfarlane Email & Phone Number

United Kingdom

Glasgow City, Scotland, United Kingdom

Doubletree by Hilton Glasgow CentralResponsibilities include - Efficiently address and manage customer inquiries and requests, ensuring a professional experience.Welcome and direct scheduled visitors to the appropriate areas or personnel.Maintain comprehensive databases across all market segments to support business operations.Assist in coordinating corporate hospitality events to enhance client relationships.Conduct market research and execute telesales campaigns as needed to drive engagement.Create and manage sales packs, ensuring a sufficient supply of relevant stationery and brochures.Achieve specific sales targets established by management and head office.Compile and present detailed weekly and monthly reports for the Meeting and Events Manager.Oversee and enhance the hotel’s presence on Instagram and LinkedIn, engaging with our audience effectively.Manage incoming calls for the Meeting and Events Department, providing excellent customer service.Utilize strong organizational and time management skills to ensure smooth operations.

Glasgow City, Scotland, United Kingdom

voco Grand Central Hotel & Kimpton Blythswood Hotel | Meetings, Events, Weddings, Individual Reservations & GroupsResponsibilities include -Collaborate with clients to gather comprehensive details for events and reservations, ensuring all requirements are met.Deliver exceptional service to guests and clients through face-to-face and telephone interactions, maintaining high standards of customer care.Assess client needs and identify how the hotel can best accommodate their requirements, enhancing their experience.Respond to all meetings and events inquiries in accordance with company standards, ensuring timely and professional communication.Manage inquiries strategically to maximize sales, occupancy, and revenue, including opportunities for upselling equipment, food and beverage, and hotel facilities.Accurately input all inquiries into Salesforce and Opera for effective tracking and management.Compile and distribute detailed function sheets weekly, coordinating with the Operations Team and providing updates as needed.Work collaboratively with team members to achieve departmental objectives and meet budgetary goals.Proactively address complaints through prevention, recovery, and thorough investigation, ensuring client satisfaction.Utilize third-party platforms such as Venuedirectory and Cvent to manage inquiries and expand outreach.Contributed to industry knowledge by writing a blog post for Luxury Scottish Wedding about weddings at Kimpton Blythswood Square.Successfully completed a HIT Scotland Scholarship in Sales, enhancing skills and industry expertise.

Hamilton, Scotland, United Kingdom

Responsibilities include - Delivered exceptional customer service with a calm demeanor during peak hours, ensuring a positive experience for every customer.Effectively managed cash operations across shifts, maintaining accuracy and efficiency.Engaged with over 700 customers daily through the drive-thru, while also providing a personalized experience for in-store patrons.Memorized and consistently prepared over 50 unique hot and cold beverages, upholding the highest quality standards.

Blantyre, Scotland, United Kingdom

Responsibilities include - Assisted in serving breakfast, lunch, and dinner to a diverse range of high-end clients.Memorized a weekly changing menu to deliver personalized service tailored to guests’ preferences.Welcomed new and returning customers, fostering relationships that enhanced customer loyalty.Accurately recorded customer orders and collaborated closely with kitchen staff to ensure seamless service.Oversaw the execution of individual events, maintaining strong communication with all departments for smooth operations.Provided support and training to banqueting staff, especially in challenging situations.Collaborated with hotel management to ensure operational practices were effectively implemented throughout the hotel.Served as the primary point of contact for clients on event days, delivering a five-star service experience.

Edinburgh, Scotland, United Kingdom