Ryan Mcgilchrist Email & Phone Number

Brampton, Ontario, Canada

Patrolled assigned areas, including buildings, grounds, parking lots, and parks, deterring criminal activity and ensuring the safety of the public. Responded promptly and professionally to emergencies, including medical emergencies, fires, and security threats. De-escalated potentially dangerous situations and enforced municipal bylaws and regulations. Prepared incident reports and documented observations and activities. Built positive relationships with the community and developed trust and rapport.

Mississauga, Ontario, Canada

Responsible for providing ongoing leadership, direction, coaching and training to all site security staff. I ensure all standing orders and scheduled daily activities are carried out as required and that site staff adhere to all Paragon Security/Oxford Properties policies and procedures. Responsible for documenting and investigating security incidents and complaints and communicating any concerns/issues with the leadership team.

Mississauga, Ontario, Canada

As Acting Shift Supervisor for the mall security team on an on-call basis, I led daily operations, ensuring the safety and security of the premises by effectively managing and coordinating a team of security officers. I handled incident response, maintained clear communication with management, and upheld high standards of customer service.

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

Responsible for providing ongoing leadership, direction, coaching and training to all site security staff. I ensure all standing orders and scheduled daily activities are carried out as required and that site staff adhere to all Paladin Security/Oxford Properties policies and procedures. Responsible for documenting and investigating security incidents and complaints and communicating any concerns/issues with the leadership team.

Mississauga, Ontario, Canada

Responsible (in a team environment) for maintaining the physical security of over 2.2 million square feet of retail space and more than 20 million visitors per year at the largest retail shopping centre in Ontario.Responded to all safety & security-related incidents including armed robbery, physical altercations, major and minor medicals (including VSA), customer-tenant disputes, lost children/vulnerable individuals and the removal of unwanted persons from the property.Cross-trained as an Emergency Video & Communications Officer. Responsible for answering calls for service, dispatching guards to incidents, and operating CCTV/access control systems.

Toronto, Ontario, Canada

Supervised and developed 4 teams (8 guards total). Coordinated weekly and monthly inspections of critical security equipment such as fire extinguishers, campus emergency phones and panic buttons.Drafted and implemented new SOPs and ensured compliance with all relevant client and employer policies. Assisted in conducting interior and exterior building patrols and responded to all safety & security-related incidents on campus. Completed incident reports and maintained detailed notes of daily activities. Trained guards on campus policies, operations and procedures.

Toronto, Ontario, Canada

Received all incoming calls for service for campus security. Dispatched guards to incidents and access requests as necessary. Monitored campus CCTV systems and conducted camera investigations. Assisted in all other security operations as necessary.

Toronto, Ontario, Canada

Acted as a first responder to all safety & security-related incidents on campus. Conducted interior and exterior building patrols. Completed incident reports and maintained detailed notes of daily activities. Trained new guards on campus policies, operations and procedures.Notable Acheivements:Supervised a team of 5 guards and was responsible for (in coordination with North York General Hospital staff) securing one of the first public COVID-19 vaccination clinics hosted at Seneca. Assisted with ensuring all individuals arriving for appointments met provincial vaccine eligibility requirements. Enforced social distancing, mask-wearing and related policies.

Graduate Certificate, Emergency Management

Diploma, Police Foundations