Ryan Mcglone Email & Phone Number

Columbus, OH, US

Columbus, Ohio Metropolitan Area

• Provide support, coordination, and analysis of daily work distribution, advise leadership of opportunities in areas of service delivery and quality, escalate inefficiencies or improvements identified, schedule.
• Created data analysis reporting to continually support operational leadership with departmental strategy for frontline staff to enhance customer experience, increase productivity, improve processes, and increase.
• Effectively respond to escalated issues and complex cases. Monitor SLAs/KPIs variances and apply appropriate action to correct variances.
• Reinforce a culture of compliance where frontline staff apply and adhere with all government regulatory, anti-fraud and abuse statutes.

Columbus, Ohio, United States

• Provide exceptional Prior Authorization knowledge and support to prescribers, pharmacies, and plans. Work through a variety of time-sensitive and detail-oriented projects daily to help our patients. This includes.
• Brand Specialist- Oversee, track, update, and maintain 14 different drugs while collaborating and assisting Account Managers.
• SQL and Tableau training through CMM recommend resources (Sololearn, Khan academy, Linkedin Learning)
• Mentor current and incoming Account Coordinators.
• Consistently achieve quarterly "Key Contributor" status.

Columbus, Ohio Area

• Owned results for auto accessory sales across assigned territory. Prospected and onboarded new accounts to enhance revenue streams. Maintained and developed relationships with executives representing area automotive.
• Increased account sales by 10-15% each year.
• Maximized sales returns among 25+ key dealer accounts, including both long-standing and newly acquired accounts.
• Delivered high-impact presentations to educate dealerships on accessory features and functionality to enhance sales effectiveness.

Columbus, Ohio

• Directed e-commerce sales activities, deploying innovative and proven strategies to drive dealer objectives in revenue growth. Sustained working relationships with industry leaders and media groups to advertise.
• #1 volume internet sales department in Central Ohio
• Created reporting sheets for tracking and analyzing competitor data

Dublin, Ohio

• Led internet sales team, while collaborating with a team of department managers to leverage strategies for attaining sales targets. Managed CRM for dealer and tracked individual and team performance.
• #1 volume internet sales department in Central Ohio