Ryan Mcgregor Email & Phone Number

Responsible for delivering Capitol Coffee supplies throughout the Raleigh-Durham area. Created and maintained relationships with customers, warehouse staff, and peers to improve processes. Learning more about the business to better grow existing accounts.▪ Achieved Forklift Certification within the first 90 days.▪ Represent and uphold company values of highest level of customer service and supporting the local community.▪ Increasing product & process knowledge monthly to contribute to continuous process improvement.

Raleigh, North Carolina, United States

Manage a team of Sales Associates, training, mentoring, and coaching them to help achieve personal sales goals. Build and maintain personal relationships with customers to produce repeat sales, multiple times throughout the year. Continue to build leadership skills while surpassing personal sales goals.

Durham, North Carolina, United States

Responsible for delivering smiles and packages to Amazon customers. Quickly learned proprietary software to streamline the customer delivery process. Successfully kept safety first while maintaining customer’ssatisfaction.▪ Increased customer satisfaction through exceptional customer service.▪ Achieved DOT Certification within the first 90 days on assignment.▪ Improved logistics efficiency through increased communication between Drivers, Delivery Professionals, & Amazon.

Morrisville, North Carolina, United States

Responsible for translating customers’ needs into a customized service package tomaximize customer satisfaction and increase company profits. Mastered all aspectsof cable & home management to successfully close sales opportunities. Createdpersonal relationships with customers and employees to grow brand awareness andhelp increase sales.▪ Quickly came up to speed on company history, sales technique, and training.▪ Achieved top Sales Representative within the first 30 days.▪ Created new opportunities for brand awareness and recruiting pipeline.

Managed a small team of Sales Representatives and increased morale to help them achievepersonal sales goals. Quickly mastered company technique to successfully open & close salesopportunities. Created personal relationships with customers and employees to grow brandawareness and help increase sales.- Quickly came up to speed on company history, sales technique, and training.- Achieved top Sales Representative within the first 30 days.- Created new opportunities for brand awareness and recruiting pipeline.

Drove sales growth through operations, merchandising, and talent development. Executed store and brand strategy to achieve performance goals.Collaborated with Management to cultivate a high performing team.- Provided white-glove service to all customers.- Expedited resolution of issues using creative problem solving techniques.

Increased customer retention through above-and-beyond customer service. Managed multiple requests in person and over the phone, from both customers and vendors. Achieved customer satisfaction through timely response to issues. Grew personal relationships with customers to increase repeat sales.- Successfully achieved resolution of customer issues quickly.- Increased customer satisfaction through exceptional customer service.- Grew vendor & customer relationships through continued fast delivery & turnaround.- Increased product knowledge by 50% within first month.

Raleigh-Durham, North Carolina Area

Manages a team of Sales Associates and enabled them to achieve and surpass Corporate andpersonal sales goals. Grew company sales to $2 million by mentoring the sales team inaddition to surpassing personal sales goals continuously. Created personal relationships withcustomers that produced repeat sales, multiple times throughout the year.- Slash time in half for Corporate Visual Merchandising changeover.- Increase customer satisfaction by managing and processing outgoing shipments moreefficiently.- Achieved 150% of sales goal within the first month after relocating to a new, high-volume store.- Exceeded annual sales forecast by $100,000 for 2018.

Royal Palm Beach, Fl

Achieved increased store reputation through relationship building with customers andvendors. Regularly overperformed to ensure customer satisfaction while being sort-staffed.Completed multiple customer and vendor requests, both in person and over the phone.- Worked collaboratively across departments to slash customer search time by 30%.- Achieved successful resolution of customer issues within 24 business hours.- Completed and passed forklift training.- Provided exceptional customer service skills to everyone that entered the store.

Wellington, Fl

Improved customer retention through white-glove customer service. Managed and processedall orders, both in person and over the phone. Increased inventory accuracy 20% throughanalysis and planning.- Slashed customer wait-times in half.- Worked with Corporate to improve inventory planning.- Praised for efficient handling of customer complaints, with 100% success rate.- Exceeded sales goals by 10%.

Wellington, Fl

Created and maintained customer relationships to earn repeat business. Improved efficiencyto continually keep check-out line to 3 customers maximum. Achieved customer satisfactionthrough timely response to issues. Grew produce knowledge and brought attention to urgentquality issues.- Successfully achieved resolution of customer issues immediately.- Increase customer satisfaction through exceptional customer service.- Grew customer service skills through relationship building.- Consistently praised for cleanliness and organization of assigned area.