Ryan Mcgrody Email & Phone Number

• Continued responsibilities from Global Payroll Gateway as acquired by Banc of California
• Leverage text, charts and graphs to communicate findings in understandable format.Analyze large amounts of data to identify trends and find patterns, signals and hiddenstories within data.
• Use business objects, business intelligence and other reporting tools to extract data fromdata solutions and data warehouses.
• Process development and improvement, procedural documentation, and… Show more
• Process development and improvement, procedural documentation, and flow mappingthrough Visio. Show less

Irvine, CA

• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Evaluated success of fraud detection systems to identify areas for improvement.
• Merchant portfolio management through various systems (internal and external, like TSYSand Merlink)
• Responsible party for internal and external monthly/quarterly reporting.
• Subject matter expert for card operations.

Irvine, CA

Review reports and individual transactions that appear suspicious to uncoverpossible fraudulent activity.Contact customers directly to notify them of fraudulent activity to minimizeimpact.Collaborate with team members to discuss fraud trends and brainstorm methodsto combat this type of crime.Provide an exemplary level of customer service to all.

Irvine, CA

Investigated and resolved customer inquiries and complaints in a timely andempathetic manner.Handled all customer relations issues in a gracious manner and in accordancewith company policies.Managed wide variety of customer service and administrative tasks to resolvecustomer issues quickly and efficiently.

Executed data verification to detect errors.Reviewed completed work for compliance with regulations.Completed data entry tasks with accuracy and efficiency.Managed large data projects, including scheduling, data entry, and checking foraccuracy.