Ryan Mckeon Email & Phone Number

Pleasanton, California, United States

• Train and mentor new employees on Vagaro software and operating procedures
• Facilitate online workshops for new and prospective customers
• Provide personalized one-on-one training sessions for individual business users
• Conduct live stream classes for mid-market and enterprise businesses
• Create help center documentation and product reference guides for support agents
• Educate staff on upcoming features and updated support procedures

Dublin, California, United States

• Managed a call center team of 12-15 technical support representatives
• Resolved escalated customer requests and provided high-tier support via phone or live chat
• Repaired damaged relationships and retained business customers on the Vagaro platform
• Designed and maintained staffing schedule for over 60 employees in the support organization
• Reported on support metrics and presented data to C-level management
• Collaborated with development team to find resolutions to advanced technical issues

Dublin, California, United States

• Supported business customers and end users via phone, live chat, and email
• Maintained a consistent average of 50 solved support cases per day
• Educated customers on credit card processing and other features of Vagaro software
• Guided customers through setup of their new business accounts
• Assisted with hardware setups and troubleshooted connection problems
• Gathered feedback from customers to submit feature requests for product design team

Mountain View, California, United States

• Managed Wear OS program on-site at Google’s Mountain View campus
• Oversaw all testing and development for prototype and production quality smartwatches
• Coordinated several active projects across multiple engineering teams simultaneously
• Controlled inventory of Android smartphones, watches, and consumer electronics
• Fulfilled distribution of devices for testing, debugging, and development
• Trained support technicians on imaging, pairing, and features for all smart watches

Pleasanton, California, United States

• Operated as a sales/inventory specialist and mobile-certified technician
• Assisted customers with sales, setup, and troubleshooting technical issues
• Maintained, tracked, and repaired all units for demo and in-store use
• Processed and triaged incoming and outgoing repairs on customer devices
• Performed modular repairs on damaged or malfunctioning units
• Retained accurate inventory counts and reconciled stock discrepancies

San Francisco Bay Area

• Shot footage of entire high school football games
• Tracked roster information and players’ names
• Provided gameplay tapes and rosters for college recruiters

San Ramon, California, United States

• Created several video advertisements for roller skating business
• Coordinated planning and execution of video shoots
• Managed the writing, signing, and collection of all video release forms
• Designed flyers and other graphics for advertising and special events

Livermore, California, United States

• Worked as a production assistant for the Locations and AD departments during filming of Star Trek Into Darkness
• Assisted the location manager with various office duties
• Wrangled extras for morning check-ins and between shots

San Jose, California, United States

• Illustrated storyboards for over 80 scenes of the independent movie, “What If”
• Maintained continuity as script supervisor during production
• Created shooting reports for director and editor’s use during post-production
• Performed various tasks as a grip between camera setups
• Operated boom microphone for certain scenes

San Jose, California, United States

• Analyzed commercial potential of prospective screenplays
• Compiled script notes for authors based on reviewer feedback
• Conducted research for program development
• Set up lighting, camera, and audio equipment for video shoots
• Assisted with marketing of independent film "The Dead" for Cinequest Film Festival

Brea, California, United States

• Created several educational/entertaining “how to” videos for the website
• Cut together numerous educational interviews with various professionals
• Co-wrote a short film titled, “Acceptance,” and assisted with production
• Assisted with sound design in post-production
• Recruited students and videographers for the company’s intern program

Burbank, California, United States

• Interned in the development department
• Assisted with video shoots for creation of pitch reels
• Served as a boom microphone operator during shoots
• Conducted research for new ideas for television programming
• Wrote various treatments for proposed reality series
• Shot demo footage for actors’ audition tapes