• Design websites and graphics for website marketing.• Managed search engine optimization and generate analysis reports for clients.• Designed and create materials for print marketing.

• Plan and coordinate events / parties of all types for members of the club to attend.• Assist in office operations where needed. • Provide sales support and conduct interviews of potential club members.• Assist in creating marketing materials for showing to potential clients.

• Recruited, verified and managed vast network of contractors located in the United States & Canada.• Handled 24 hour on call emergency repair orders for large scale customers that reduced property damage costs.• Communicated with local fire marshals and obtained permits that helped reduce business downtime.• Created detailed low cost high profit proposals followed up by profit and loss reports.• Maintained a detail database of contractor and customer records that was used company wide.• Developed new course work and provided call center procedural training for new employees.

• Managed, scheduled and dispatched a team of six technicians who performed repairs on fire suppression systems.• Created a unique tracking system for reports, proposals, workload and work progress.• Maintained inventory of parts and equipment for repair teams that improved job completion times.• Built an accounts receivable database that reduced delinquent accounts and tracked current accounts.• Recruited and verified contractors to complete work outside RCI’s capabilities creating a new revenue source.

• Managed, scheduled and dispatched eight technicians who performed repairs on fire suppression systems.• Assembled a new workload and schedule database tracking system that improved operations.• Created detailed low cost high profit proposals for repairs to fire suppression systems.• Handled logistics for vehicles, parts and equipment which reduced costs by 25%.• Designed, built and managed Sun Devil’s first website improving local presence in Arizona.

• Provided tier two internal and external customer technical support for digital imaging applications.• Wrote quality testing articles for an extensive technical knowledge base that provided key solutions.• Provided call center procedure and software training to new employees.