Ryan Mcrae Email & Phone Number

Chicago, IL, US

• Developed and executed sales cycle for digital transformation solutions and services (automation, analytics, CCaaS, cloud migration and marketing) to drive new client acquisition and expand services within.
• Secured a multibillion-dollar account with a global dental supply manufacturer, serving as the primary customer leader.
• Fostered and maintained relationships with key clients, ensuring high levels of satisfaction and retention.
• Led the sales lifecycle for direct client opportunities or through partnership channels, consistently exceeding revenue.
• Prepared and presented reports on key performance metrics, providing actionable insights to all stakeholders.
• Supported internal technical services teams to meet and exceed clients’ expectations. Partnered with internal technical and executive teams to pinpoint new service solutions relating to market trends.

Chicago, IL, US

• Managed channel partnerships within CCaaS and RPA, fostering collaborative relationships and ensuring partner success.
• Served as the primary customer interface between Twilio, a leading communications platform and Automation Anywhere, a cloud base RPA platform.
• Conducted presentations and training sessions on HGS services portfolio with partner enterprise sales teams, enhancing partner knowledge and capabilities.
• Spearheaded lead generation and qualification for potential opportunities, driving increased revenue through strategic partnerships.
• Created and attended networking events to build rapport, drive brand recognition, and acquire new partnership opportunities.
• Maintained sales pipeline and forecasting within Salesforce CRM, ensuring accurate and up-to-date information for effective decision-making.

Houston, Texas, US

• Led client onboarding and training programs (40+ customer accounts globally), ensuring a smooth transition and maximizing client understanding of product/services.
• Prospected and engaged with Amazon (AWS) and migration partners to drive customer adoption of CloudChomp for migration assessment projects.
• Coordinated and performed sales presentations, including technical demonstration, pertaining to the capabilities and value of the platform.
• Provided data reviews, group training sessions and customized reporting assistance.
• Collaborated cross-functionally with internal IT and Product Development teams to align customer strategies with overall business objectives.
• Executed daily administrative tasks, including updating activity, accounts, contacts, opportunities within Salesforce CRM and the CloudChomp partner portal.

Eden Prairie, Minnesota, US

• Spearheaded intensive prospecting efforts to drive business to the account team by identifying and engaging potential customers.
• Conducted daily high-call volume and email campaigns as a part of proactive outbound prospective strategies.
• Scheduled discovery calls educating prospects on Alert Logic product suite, analyzing security requirements, defining project scope, and presenting optimal solutions.
• Crafted targeted messaging for companies based on tech stack, industry, and company size.
• Participated in networking events and conferences, strategically contributing to initiatives aimed at enhancing brand recognition.
• Stayed abreast of industry trends, including learning about technologies, security trends, competitors, and infrastructures, to become an industry expert.

Milwaukee, WI, US

London, England, GB

Milwaukee, WI, US

Houston, TX, US

Louisville, CO, US

Assured quality controls were maintained during client database updatesDocumented process flow for developersAssisted marketing department with editorial/PR research