Ryan Meehan Email & Phone Number

Derby, England, United Kingdom

In 2023, we will be “Better Together!”Reporting into the Director of Operations I support the on-site and work from home operation and leadership team working across Omni channel work streams (inbound, outbound, fulfilment, live chat etc) through effective and timely management of all resources, resolving issues as they arise. Being the main point of contact for all functions (Operations, Team Leaders, IT, Support and Training). Supporting the Derby operation to build a culture of where we truly partner with our clients. Being POC for certain client issues such as dialler and outbound compliance(driving performance to reduce defaulted and drop calls across our outbound estate). Being a capable member involved in projects during the acquisition of new contracts or campaigns, ensuring operational readiness to fulfil these. I am accountable for all front of house activities on site, through the direct line management of the sites Executive- Receptionist and Administrator. Ensuring that vip and client visits go smoothly, working with catering companies to organise hospitality in line with company budgets. I am also accountable for the retention of all new hires at the point of onboarding, through being direct line manager of a systems access administrator who’s responsible to ensure all new hires are onboarded in a smooth and transparent manner to ensure we have minimal drop outs. Firstsource Solutions provide innovative, customer-centric Business Process Management (BPM/BPO) solutions to the world’s leading organizations – across the Telecommunications & Media, Banking & Financial Services, Insurance, Healthcare and Publishing industries. Serving over 100 global clients – from multiple delivery centers and in various languages – we are supported by a 26,000+ global workforce in India, the Philippines, the USA, and the UK.2022 National Contact Centre Silver Award Winners for Most Effective Distributed Workforce for our WFH solution.

Derby, England, United Kingdom

Customer Experience Leader within the Customer Loyalty and Value Team at Sky working remotely from home.Supporting, managing, engaging and inspiring 14 Customer Loyalty and Value Specialists who are working remotely to protect our revenue and TV products whilst connecting our customers to our award winning Comms (Broadband and Mobile) products to ensure we offer value for money for the circa. 5000 customers my team speak to each month. Leader of strategy for project of keeping our customers and business safe. Creating a positive and engaging environment for the subject of compliance. Owner of action plan for circa. 25 Customer Experience/Team Leaders, circa. 4 Sales/Operations Managers and circa. 300 Customer and Loyalty Specialists. Driving change in leader coaching and development capabilities to empower our front line staff to get it right for our customers and business, first time.Inspire, coach and Manage a direct team of 14 Customer Loyalty and Retention Specialists across a variety of key performance indicators and business measures through leading and adapting a Customer and Colleague First approach. Comfortable working with people of all levels, with an excellent commercial approach to problem solving and improving business processes to further increase efficiencies. Tried and tested people management skills tailored to motivate and performance manage on an individual and team level. Extensive experience in leading established teams to excellence and creating new high performance teams Specialises in leading teams and performance managing within Paid TV, Home Comms and Mobile industry

Derby, United Kingdom

TV Retention and Sales Acquisition Team Manager supporting all of Sky’s Reinstates and Reactivations through an Inbound channel. I have experience managing between 14 to 18 FTE across a variety of key performance indicators and business measures through leading and adapting a Customer and Colleague First approach. Comfortable working with people of all levels, with an excellent commercial approach to problem solving and improving business processes to further increase efficiencies. Tried and tested people management skills tailored to motivate and performance manage on an individual and team level. Extensive experience in leading established teams to excellence and creating new high performance teams Specialises in leading teams and performance managing within Paid TV, Home Comms and Mobile industry

Derby, United Kingdom

Providing support and cover to Team LeadersGot the chance to run my own team before progressing to full time Team Leader level

Derby, United Kingdom

Supporting team leaders to develop their front line members of staff Running upskill sessionsDesigning briefings to impact performance Coaching and developing staff Running streer groups (Q5 Advisors) to bridge the gap in top to bottom performance

Derby, United Kingdom

Taking calls from existing customers looking to review, re-contract or cancel their existing subscription or full account. In role I worked within the Value, Turnaround and Broadband Centre of Excellence Teams. High performing and delivered exceptional CSAT on every interaction

Derby, United Kingdom

Ba (Hons) Management And Leadership With Cmi Level 6, Business Management, First Class Honours

Management and Leadership Sales and Marketing Business Stakeholders and Society Coaching and Mentoring Applied Project Management.

Btec Extended Diploma, Business Studies, Triple Distinction*

Gcse