• Manage Commercial and Payer segment Pharmacy rebate administration including contract inventory, client sharing statement and branch benefit reporting production, audits, projections, and payments.• Designed and developed multiple MS Access databases for Payer and Commercial Line of Business reporting (Rebate Statements, Branch Benefit Option Reporting, Sharing Inventory, Commercial RFP) resulting in considerable efficiencies.• Collaborate with Pharmacy IT Development & Production Support teams to introduce, test and deploy enhancements to the Rebate Sharing System.• Validate/troubleshoot production anomalies via ad hoc queries in conjunction with underwriting collaboration. • Provide education and guidance of rebate sharing process to Client Managers, Sales Managers, and Underwriters.• Partner with accounting to provide analytic support for monthly/quarter liability projections and variance analysis.

• Managed Third Party Pharmacy Claim Audit Program • Built receivables/collections MS Access database; successfully recovered over $9M for Cigna & Rx clients• Developed “New Pharmacy Activity” report to monitor and analyze potential fraudulent billing activity • Led internal Pharmacy Network Operations meeting to discuss and analyze “suspect” pharmacies• Participated in FBI, HHS, OIG, CMS, MEDIC, State’s Department of Insurance investigations

• Oversee production and reporting of Employer Group Sales Reporting Process.• Design and developed numerous reporting tools in both Access and Excel. (VIP Producer Modeling, Sales Lag Report, Forecasting, Month over Month activity reporting…)• Lead on Sales projects involving IT, Underwriting and Producer Development.• Analyze monthly sales results at high level for management; main drivers, critical indicators.• Perform quarterly audits based on variance reporting with assistance from UW and Premium administration. • Mentor and train various members of immediate and extended team on technical processes.• Work closely with matrix partners both in the field and home office related to the Sales Reporting process.

• Responsible for technical expertise and financial tool development in the Producer and Sales Reporting area.• Assisted in the design and development of a CIGNA-wide reporting tool called the Producer Scorecard.• Developed and rolled out numerous Producer Business Development reports.• Designed and maintained a Producer Incentive Program database• Provide high-level analysis on monthly analytic package, highlighting market or producer activity.