Ryan Messner Email & Phone Number

St. Charles, Il, Us

Lombard, Illinois, United States

Bolingbrook, Il

• Led prospective client meetings to discuss managed operational IT and advanced cybersecurity programs, educating business leaders on the benefits of holistic managed services.• Conducted exhaustive analysis of operational IT environments for established prospects,.• Developed rapport with executive stakeholders to facilitate the formation of ongoing partnerships.• Performed contract preparation, review, negotiation and closing business.• Dotted line supervisor and mentor to account managers’ responsible for developing subject matter knowledge via continual coaching, training, and role plays.

Bolingbrook, Il

• Plan and lead the installation and configuration of all recommendations made during the System Assessment process, leveraging technical skills to implement core technologies• Develop documentation on client environments in accordance with changes to increase Service Desk effectiveness. • Provided top tier escalation from the Help Desk for assigned clients.• Prepared monthly and quarterly reports on clients' network health and performance, aligning IT needs with business goals and ensuring SLAs were met.

Rolling Meadows, Il

• Managed and executed on wide array of projects including new client onboarding, virtualization and consolidation efforts, email migrations, etc.• Implemented system solutions for WAN and LAN connectivity, routers, firewalls, and device security.• Conducted quarterly business reviews to enhance customer service and satisfaction and provide feedback to internal delivery teams.

• Developed project management plan for deploying VMWare ESXi 5.1 cluster for full physical to virtual migration of existing infrastructure, ensuring high availability.• Implemented Linked Clone VDIs via vSphere and View 5.1 for end users, including specialized app deployments over ThinApp.• Configured Dell Equallogic SAN arrays for local high availability and seamless failover snapshot replication between hub and DR site.• Provided day to day support and triage for current and legacy infrastructure along with shop based operational technology (CNC and legacy mill PCs)

• Developed a sales outreach strategy targeting single practitioners and independent multi-doctor facilities to increase market penetration.• Provided expert product demos on the Allscripts MyWay EHR platform, showcasing key features and benefits.• Collaborated with the sales team to tailor solutions to meet the unique needs of healthcare providers.

• Managed new product launches, company branding, and Sage SalesLogix CRM tool management for Stone Design, Inc.• Utilized Adobe Photoshop, Illustrator, and InDesign to create product literature and branding tools.• Spearheaded digitalization of physical inventory, increasing sales in under-performing remote regions by 27% YOY.

• Managed benefits administration, including open enrollments and healthcare provider agreements.• Processed weekly payroll for 200 union and non-union employees, ensuring accurate tax submissions and reports.• Drafted and processed material waivers in a project management capacity.

• Resolved network, server & workstation issues in conjunction with IT Manager.• Provided end user support and handled permissions for file security.• Secured endpoints from unwanted behavior to enhance overall system security.

Bachelor’S Degree

High School Diploma