•Communicated and troubleshot system issues for over 80 clients and hospitals.•Proactively designed system checks to prevent downtime.•Educated associates on workflow and investigation techniques.

• Received and processed incoming specimens.• Ran and verified medical insurance coverage.• Registered and ordered patient accounts through online medical computer system.• Demonstrated the ability to communicate errors with technical staff in order to provide the best quality of results.• Prepared and distributed specimens to the proper department for analysis.• Trained in Citrix, Lablynx, STAR, and Horizon Lab operating programs.

• Proficient in the collection and processing of patient specimens.• Executed and analyzed tests in areas including chemistry, hematology, urinalysis, immunology and blood bank to aid physicians in diagnosing and treating disease.• Ensured test-result validity before recording/reporting results, requiring meticulous attention to detail.• Demonstrated the ability to communicate test results effectively with physicians and nursing staff as a member of a team focused on providing exemplary quality of care.• Evaluated quality control within the laboratory using standard laboratory test and measurement controls, and maintained compliance with CLIA, OSHA, safety and risk-management guidelines.• Operated and calibrated an assortment of laboratory/testing equipment and performed various chemical and microscopic tests.• Supervised and trained new staff members.• Trained using MediTech operating system.