• Developing and implementing payments operational control procedures to ensure compliance with internal policies and regulatory requirements.• Monitoring day-to-day payments operations to identify inefficiencies, errors, or potential risks.• Performing daily, weekly and monthly reconciliations – all markets and products.• Developing and implementing process improvements to streamline reconciliation procedures and enhance efficiency.• Communicating effectively with other departments to address reconciliation-related queries and concerns.• Performing and reporting post-release regression testing.• Collaborating with various departments during projects related to new products and PSP implementation.• Assisting management in conducting regular audits and reviewing of operational processes to assess effectiveness and identifying areas for improvement.• Updating and maintaining documentation of operational procedures, controls and risk assessments as requested.• Assisting in training and supporting staff members to ensure adherence to operational policies and procedures. • Preparing reports and presentations for senior management to communicate payments operational performance and recommendations for improvements.

• Responsible for monitoring / processing daily outgoing and incoming payments including manual, single, batch, urgent payments through SEPA, SWIFT and third-party payment providers.• Ensuring that all payments are handled within internal / external rules, internal / external cut-off times and internal product requirements.• Liaising daily with cards and lending operators for all matters related to payments.• Liaising with correspondent Banks and third-party Payment Providers on any issues related to payments.• Providing daily reports required for reconciliation purposes.• Assisting in preparing invoices and settlements from correspondent banks and third-party payment providers.• Handling daily payments related reconciliations.• Ensuring adherence to the bank’s payments related policies.• Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures.• Assisting the manager with improving procedures and creating training manuals for the team.• Executing ad hoc tasks as may be requested by the manager.

• Submitting SEPA, International, BACS & CHAPS payments via local and foreign online banking portals.• Providing local and foreign banks with KYC documentation prior to payments.• Submitting currency exchanges and setting up payments via forex online portals.• Liaising with banks and forex companies via telephone and email• Handling all payment issues.• Training of new employees – Payments.• Processing all in-specie in/out transfers on system.• Issuing invoices/credit notes.• Reconciliation of all pension retirement scheme bank accounts.• Monitoring of creditors and debtors list.• Generating and monitoring of various other reports.• Requesting portfolio valuations from investment houses.• Requesting annual trustee fees from investment houses.• Assisting with compiling statements and invoices/credit notes for audit purposes.• Yearly tax registration and de-registration of members.• Forwarding all member withholding tax payments to the CFR• Scanning and filing.• Assisting the company Accountant with any other required tasks.

• Chasing pension ceding schemes over the phone, to request updates on incoming transfers of pension funds.• Compiling and sending weekly reports to 3rd party independent financial advisors.• Processing and replying to emails sent to the administration department inbox.• Assisting the department with any other duties.

• Answering queries regarding online loan applications via telephone, emails, and chat.• Assisting clients with technical issues.• Receiving and processing KYC documentation.• Liaising with other departments (payments and fraud).• Dealing with service complaints.• Processing debit/credit card payments.

• Taking catalogue orders.• Upselling available products.• Answering queries regarding products & delivery via telephone.• Processing item returns.• Dealing with service complaints.• Processing debit/credit card payments.