Ryan Torre Email & Phone Number

United States

• Devised and led multiple projects around Lyra DBT Program
• Owned Lyra DBT Program operations
• Conducted Lyra DBT Program screening calls with potential clients

New York City Metropolitan Area

• Prospected into Fortune 1000 companies and other employers through various sales channels
• Outreached to companies and leads through email, phone calls, and various outreach platforms
• Generated sales-ready meetings and opportunities for Account Executives using Spring Health's qualification criteria
• Helped develop outreach strategy, content, in-bound lead process, and development programs for the BDR team
• Utilized data-driven approaches to measure and improve the impact of outreach efforts
• Maintained organization, attention to detail, and managed multiple ongoing outreach strategies for warm leads

• Leveraged clinical knowledge to support over 11500 clients in the process of connecting with the best-fit mental health provider. Often would handle over 100 tickets during high volume days. Consistently went above and.
• Verified in-network eligibility and payment responsibility for insurance-based clients through insurance portals such as Ever North, Availity, and One Health.
• Maintained HIPAA-compliant communications with clients through various channels such as phone, email, Asana, Slack, and Zendesk.
• Collected data on various day-to-day tasks to find ways to innovate and enhance processes. Worked with multiple teams, including product, engineering, member success, CX, and insurance.
• Led interactive workshops on Zoom while also developing training materials (which included presentation slides and guru cards) on general mental health industry knowledge and the client referral & matching process.
• Led projects that required utilizing our provider database and learned SQL commands, as well as creating Looker Reports.

Fort Lee, New Jersey, United States

• Actively worked with a Board Certified Behavior Analyst to leverage ongoing clinical knowledge when working with clients and their families.
• Maintained consistent and HIPAA-compliant contact with clients across phone and email communication.
• Worked cross-functionally with clients, the Board Certified Behavior Analyst, and clients’ families to establish ongoing goals and progress.
• Created detailed session notes and tracked clients' progress through a behavioral plan on a Google spreadsheet following each session.
• Learned composure and escalation-resolution techniques to utilize during sessions with clients.
• Developed training materials, including presentation slides and manuals, for other technicians to use while also creating resources that the client could use during sessions.

Newark, New Jersey, United States

• Managed an ongoing longitudinal study on older participants that was focused on Alzheimer's. This included a three-hour cognitive assessment, multiple phone screenings, and appointments with an FMRI machine.
• Led a study around sleep using an electroencephalography (DREEM) machine.
• Collected data for each study I was involved with and maintained a high level of organization.
• Received multiple certifications in conducting ethical clinical research as well as in following HIPPA standards.
• Developed training materials and led training sessions to help with onboarding new research assistants.
• Established long-lasting, strong connections with study participants.

• Reliably adapted to location changes
• Developed conflict resolution skills and established lasting relationships with attendees
• Oversaw the maintenance of pool facility and satisfaction of attendees

Software Engineer Career Track, Completed And Received Certification

Activities and Societies: 700+ hours of hands-on course material, with 1:1 industry expert mentor oversight, and completion of 4 in-depth.

Software Engineering Career Track - Prep Course

Learned foundational web development skills in: •HTML •CSS •JavaScript

Bachelor Of Science - Bs, Psychology, Gpa: 3.88/4.0

Dean’s List for Fall of 2019, 2020 and Spring 2019, 2020

Minor, Sociology

Ged

Activities and Societies: Research Coordinator in STEM Program Varsity Member in Cross Country Team Varsity Member in Winter/Spring Track.