Ryan Middlebrook Email & Phone Number

Chippenham, England, United Kingdom

Swindon, England, United Kingdom

• Taking high volumes of calls for all personal lines insurance - motor, household, small commercial vehicles and impounded vehicle insurance.
• Adhering to FCA guidelines and making sure I am compliant on each and every call.
• I maintain a very high audit score for my calls.
• I regularly exceed key KPI targets, including monetary sales targets and cases sold.
• Making sure clients details are kept secure and confidential.
• Well versed in the CDL quoting system.

Swindon, England, United Kingdom

• Adhere to all Health and Safety protocols
• Assist with unloading containers whilst following a log sheet of stock
• Make sure all stock is put away safely and correctly
• Assist with unloading trailers
• Check for damaged stock ensuring all faults are reported
• Making sure all equipment being used is following the Safe Systems of Work act

Swindon, England, United Kingdom

• Following strict Health and Safety operations in the workplace
• Following an Arm Mounted Terminal (AMT) to ensure that the right stock is being picked
• Have a keen eye for detail, making sure the EAN numbers matched the AMT and stock
• Ensuring no damaged stock is being picked
• Working towards pick rate targets
• Doing pre-operations checks on vehicles

Swindon, United Kingdom

• Helped the Freight Desk develop an application within Microsoft Access, that can query a table of data in order for them to be able to find outlying vessels. This was using VBA and SQL.
• I have had to use version control on the application for the Freight Desk.
• Working for the Freight Desk has allowed me to be part of the design and coding aspects of the development lifecycle.
• Assisted with work on the Spazio to Camel migration writing configuration files for the 3 main flows and I have helped with testing of these flows.
• Using Subversion to check-in/check-out work for Spazio.
• Worked with teams outside of my own, such as Front Office and the Freight Desk, making and maintaining positive working relationships.

• In September 2016, I was promoted to the position of Crew Trainer.

Swindon, United Kingdom

• Consistently provided friendly guest service and heartfelt hospitality.
• Promptly and empathetically handled guest concerns and complaints.
• Demonstrated integrity and honesty whilst interacting with guests, team members and managers.
• Greeted customers and provided excellent customer service.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Handled currency and credit transactions quickly and accurately.

Swindon, United Kingdom

• Maintained a clean reception area, including lounge and associated areas.
• Answered and managed incoming and outgoing calls whilst recording accurate messages.
• Opened and properly distributed incoming mail.
• Greeted numerous visitors, including VIP's, vendors and interview candidates.
• Helped to distribute employee notices and payslips around the office.
• Screened all visitors and directed them to the correct employee or office.

Music Production, Music Technology

Bachelor Of Technology - Btech Level 3 Extended Diploma, Music

BTEC Level 3 Extended Diploma in Music Technology - DDD (D = A in BTEC)

Gcse + Btec Level 2

English Langauge - A, Digital Communications B, Maths - C, Science, - C, French - C, English Literature - C BTEC Level 2 in IT - D (D = A.