• Taking high volumes of calls for all personal lines insurance - motor, household, small commercial vehicles and impounded vehicle insurance.• Adhering to FCA guidelines and making sure I am compliant on each and every call.• I maintain a very high audit score for my calls.• I regularly exceed key KPI targets, including monetary sales targets and cases sold.• Making sure clients details are kept secure and confidential.• Well versed in the CDL quoting system.• I use external portals to quote non-standard risks, including travel insurance.• Doing manual and EDI policies, depending on the risk and underwriter.• I am able to read and understand underwriting criteria and schedules to ensure the customer has sufficient cover - including limitations and exclusions.• Using external underwriters to find customers alternative cover e.g. a cheaper cover or a more suited policy.• Taking warm and cold leads from both in-house and external partners.• I hold myself to a high standard with my phone etiquette when talking to customers on both inbound and outbound calls.• Studying for my IF1 Cert CII qualification

• Adhere to all Health and Safety protocols• Assist with unloading containers whilst following a log sheet of stock• Make sure all stock is put away safely and correctly• Assist with unloading trailers• Check for damaged stock ensuring all faults are reported • Making sure all equipment being used is following the Safe Systems of Work act

• Following strict Health and Safety operations in the workplace• Following an Arm Mounted Terminal (AMT) to ensure that the right stock is being picked• Have a keen eye for detail, making sure the EAN numbers matched the AMT and stock• Ensuring no damaged stock is being picked• Working towards pick rate targets• Doing pre-operations checks on vehicles• Ensuring that all my equipment is following the Safe Systems of Work act• Delivering the stock to the correct marshalling point

• Helped the Freight Desk develop an application within Microsoft Access, that can query a table of data in order for them to be able to find outlying vessels. This was using VBA and SQL.• I have had to use version control on the application for the Freight Desk.• Working for the Freight Desk has allowed me to be part of the design and coding aspects of the development lifecycle.• Assisted with work on the Spazio to Camel migration writing configuration files for the 3 main flows and I have helped with testing of these flows.• Using Subversion to check-in/check-out work for Spazio.• Worked with teams outside of my own, such as Front Office and the Freight Desk, making and maintaining positive working relationships.• Exposure to SourceTree, checking in and commit updates to code• I’ve travelled away from my home workplace to Germany in order to build working relationships.• Gained qualification whilst in the workplace• Used Jira to manage and keep track of my projects.• Courses I’ve attended as part of my apprenticeship:- C# fundamentals (2 weeks)- Intermediate C# (1 week)- SQL Server & Data Modelling (1 week)- Web Fundamentals (1 week)- ASP.Net MVC (1 week)- System Development Basics (1 week)

• In September 2016, I was promoted to the position of Crew Trainer.

• Consistently provided friendly guest service and heartfelt hospitality.• Promptly and empathetically handled guest concerns and complaints.• Demonstrated integrity and honesty whilst interacting with guests, team members and managers.• Greeted customers and provided excellent customer service.• Maintained high standards of customer service during high-volume, fast-paced operations.• Handled currency and credit transactions quickly and accurately.• Strictly followed all cash, security, inventory and employment policies and procedures.• Reported to all shifts wearing a neat, clean, unwrinkled uniform.• Reported to each shift on time and ready to work.• Performed all position responsibilities accurately and in a timely manner.• Communicated openly and honestly with the management team during each shift to ensure it ran smoothly

• Maintained a clean reception area, including lounge and associated areas. • Answered and managed incoming and outgoing calls whilst recording accurate messages.• Opened and properly distributed incoming mail.• Greeted numerous visitors, including VIP's, vendors and interview candidates.• Helped to distribute employee notices and payslips around the office.• Screened all visitors and directed them to the correct employee or office.