Ryan Minnihan Email and Phone Number

WORK EXPERIENCE Microsoft [Regional Senior Datacenter Technician]January 2022-NowWorking to support RNI, Deployment and Break/fix efforts in the America's as part of the America's Rapid Response Team.Microsoft [Datacenter Technician Lead] May 2017–December 2021Managed both break/fix and deployment teams to achieve high standards of excellence. Managed standard and special projects through scheduling and resource allotment. Utilized Power Bi and other data to demonstrate meaningful metrics on team. Led team to develop growth mindset and embrace Microsoft culture. Atos [Datacenter Technician] August 2015–May 2017 Built out IT infrastructure for new datacenters which allowed for new capacity to come online. Deployed server clusters which increased capacity to our customers. Managed both break/fix and deployment teams to achieve high standards of excellence. Hy-Vee [Night Stock Manager] August 2013–August 2015 Always delivered excellent customer service to maintain and improve customer perceptions of the store. Trained new hires on daily tasks to ensure excellence in execution. Managed store overnight including monitoring refrigeration and accepting/storing trucks which ensured we monitored our product 24/7. SKILLS Creating clarity through continuous curiousity, generating energy through appreciation, delivering results through consistent improvement, indepth knowledge of server maintainence and cluster deployment, basic understanding of network switch configurations and commands,