Ryan Montoya Email & Phone Number

Mckinney, Texas, United States

Responsible for providing instant triage and remote troubleshooting support to end-users as they call or send emails describing their challenges with any of their home technology. Able to quickly assess the customer’s situation and if possible provide a solution in the moment. Documented the issue, the steps taken to diagnose, and the workarounds provided..

Dallas, Texas, United States

Under Healthcare & Life Sciences OPS department. Worked on Enterprise Deployment Projects for the Baylor Scott and White Healthcare systems. Focused on ordering, tracking, and deploying It equipment in new buildings, remodeled clinics, and decomissioned sites. Collabrated with customers on needs and wants within their budgets. Communicated remotely and.

Dallas/Fort Worth Area

Project oriented IT responsibilities. Quoted, deployed, and repaired equipment for health clinics. Lead teams to set up newly constructed buildings, relocate existing facilities, and decommission closed down practices. Organized strategy meetings with other Project team members, and Project managers to provide transparency around planning and execution..

Boston MA

-Diagnosing and troubleshooting hardware and software related issues for company employees, in the United States, Canada, and Europe.-Used Remedyforce ticketing system to track and process issues. -Networking new printers on servers with static IP addresses for offices across the country.-Understanding of Bomgar, remote log in software, SCCM, Remedyforce.

Greater Boston Area

Position required verifying inventory levels for high-end products, researching across all internal systems to find the cause behind discrepancies and correcting the issue with a transaction in the system or generating a report to the district warehouse, and daily communication with store management regarding variances and the associated costs.

Greater Boston Area

Assisting customers with service and store policy issues; handling phone calls from customers regarding employee or store issues; training employees on standard operating procedures and how to use point of sale terminal and other internal systems.

Greater Boston Area

Helping customers with computer sales by asking questions to determine customer needs then suggesting best product; expert knowledge of PC components and ability to help the customer understand what the product was and how it helped them.

Bedford, Massachusetts

Provided carpentry work for kitchen renovation projects and built custom built-in bookcases and wall cabinets.

Belmont, Massachusetts

Supervision of coffee servers and product quality control during daily shifts; training new employees about health and safety while handling food; opening and closing the store; counting the drawers and the safe to create a daily deposit.

Watertown, Massachusetts

Executed monetary transactions for individual and corporate financial accounts and daily accounting and balancing of cash drawer

Business Administration And Management, General

Completed Introductory courses in Business, Accounting, and Computer Software

High School