Support Engineer
* Setting up computer hardware and installing and configure software and drivers* Maintaining and repairing technological equipment (e.g. routers, firewalls, computers) or peripheral devices* Installing well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)* Walk customers through the process of installing the software on their machines and starting up the program for the first time* Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem* Send technical documentation to customers who have lost or misplaced theirs* Refer difficult cases to a senior developers or senior support team* Assume remote control over customers’ computers when necessary to resolve problems* Make hardware recommendations for customers with technical challenges* Assist senior staff with technical project tasks* Travel to client locations as needed to assist with various technical projects