Recevied & fufilled orders from Dis-Chem Clinics nationwide including subsidiary clinics such as Baby City, Medicare, Baby Boom currentlyover 300 clinics.•Orders included replenishment of clinic consumables for daily operations, clinic equipment repairs & replacements due to wear & tear,inventory on equipment upto ~6000.•• Liasing with various suppliers internally & externally to fufill requested orders, replenishment of stock to reduce risk of no stock situations.• Implemented & changed new & old processes resulting in an overall efficiency increase of business operations for the clinic department.• Created & developed multiple excel based workbooks that improved analysis on order tracking, delays, & overspending.Monitored clinic expenses for equipment & consumables to determine sustainability of continuous use for certain items with expensesranging from R500 upto ~R10000.

• Attended to inbound calls from 200 Dis-Chem Stores nationwide regarding clinic services.• Assisted clients with information regarding clinic services, pricing, availability & appointment booking utilising SAP CRM systems.• Reached daily targets of 150 calls regularly.• Ensured customer satisfaction & experience a top priority to ensure the customer felt appreciated, unique & retained our services.

• Responsible for ~10 covid testing sites to ensure clients received results in a timely manner.Followed-up with laboratories on delayed/outstanding test results & ensured the client received relevant communication regarding theirresults.•• Utilised SAP Fiori systems to upload & send clients test results via email & sms, updating client information ranging over 200 clients per day.• Ensured clients receiving positive results received a form of counselling from onsite nursing practitioners.