Ryan Mortimer Email & Phone Number

Handforth, England, United Kingdom

Leeds, United Kingdom

♣ Responsible for the overall management and supervision of operations of the 15,000 square foot store generating over £2.8M in annual sales. ♣ Deliver high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales goals including a full range of KPIs.♣ Develop auditable results, policies, procedures, and customer information including e-data such as email addresses and social media metrics. ♣ Maintain store's appearance, inventory and merchandising with ongoing marketing campaigns.♣ Recruit, interview, hire, develop, evaluate, coach and counsel employees. ♣ Ensure store and associates complied with company standards for all visual and operational policies and procedures.♣ Monitor reports in order to maintain and exceed company KOI and KPI's along with maintaining the store at the top % of the company.

Bradford, Leeds

♣ Managed all sales, operational, and profit and loss aspects of 67+ team member £5.5M+ annual revenue store operation.♣ Set, evaluated and reached short term and long term goals for store and staff.♣ Trained and managed store employees and achieved significant improvements in their productivity through key performance indicators and statistics.

Sheffield, Wakefield, Bradford

♣ Created and implemented competitive customer service programs which resulted in improved employee engagement, KPI results, shop floor standards and customer satisfaction scores. ♣ Assisted in the recruitment, development and appraisal of staff.♣ Led the customer service team to attain two company records – Boxing Day 2014, the highest cash taking store in the North in any single day, and, First day of summer sale 2015, highest cash taking store on first day of summer sale. ♣ Worked with team members to exceed sales record on Boxing Day 2016.

♣ Managed one of the largest Menswear departments on the cluster, exceeding £70,000 in retail sales during a peak week. ♣ Consistently drove and increased growth in the department by +6% YTD LFL through effective stock packages and grades management, visual execution and commerciality. ♣ Provided quality customer service, and assisted customers with their questions.♣ Facilitated employee interactive training and development programs which increased productivity, brand loyalty, and customer engagement.

♣ Provided oversight for general admin tasks at the cluster, area manager and head office including information gathering, driving compliance, amongst others. ♣ Supported the Mayo management team in the absence of management cover. ♣ Performed ad hoc tasks for the area manager within several stores in the cluster, from remerchandising and shop floor moves, to model office and model stockroom setups.

Leeds

♣ Customer Service, Fitting Room Hero, Cash office and Homeware full timer.

Responsible for engaging and developing 50+ disadvantaged children during the school holidays and after school clubs, by using sports to engage them and improve behavior back in the classroom.

3 A Levels In Ict Politics And Business

12 A* To C'S