Supported Cerner’s internal and external clients by providing outstanding customer service and basic technical support through first line investigation and resolution to client problems received through phone, ticket, or other electronic mean. As well as triaging and escalating issues by using applicable monitoring and troubleshooting tools, and performing routine, preapproved changes to client domains. I was responsible for reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally, performing troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. I developed skills to prioritize and plan issue resolutions both independently and in a collaborative and fast-paced team environment.

• Provided 24-hour supervision to twelve campers alongside a co-counselor to support weekly personal and faith development and overall well-being• Organized activities that lead to thought provoking conversations to promote introspection and open communication• Promoted the exciting culture of Christian athletics by using positive and motivational language to encourage teens to work towards common goals