Ryan Mueller Email & Phone Number

Lagrange, Illinois, United States

-Currently holding a dual role in the Customer Performance Group -Responsible for tracking reliability and supporting warranty issues for various locomotive models on various customer properties. Main responsibilities include driving systemic failure issues to closure by working with engineering and/or suppliers and reducing warranty costs. -Responsible for a team of seven employees that rapidly respond to emerging field issues to drive a quick resolution as to not disrupt customer operations. This team of technical experts also develops special tools, provides onsite customer training and creates work instructions for new modifications.-Developed locomotive readiness plans when new locomotive models were released in the field. This included ensuring that all aspects of locomotive support was ready including troubleshooting manuals and parts catalogs, spare parts availability in the warehouse and onsite technical support staffed was properly trained.

Lagrange, Illinois, United States

-Designed and set up test fixtures for turbocharger development tests including assembly torque tests and balancing criteria.-Developed assembly procedure and tooling for new turbocharger. This includes all CAD work (using Siemens NX 7.5), completed drawings and worked with tool room to develop prototypes. -Developed balancing procedure for rotating assemblies and conducted supplier training and audits.-Updated older gear drawings and worked with Purchasing Group to find lower cost suppliers.

Lagrange, Illinois, United States

-Designed and set up test fixtures for shock and vibration, cold chamber and HALT testing. -Worked with Vibration Group to perform shock and vibration testing to validate new blower designs as well as determining root cause of blower bearing failures. -Developed technical specifications for blower components.-Provided onsite manufacturing support when assembly issues arise. -Used CAD (Siemens NX 7.5) to ensure blowers fit within the design envelope. -Worked with ventilation group to develop system requirements to select an appropriate blower. -Completed design reviews to ensure blower meets all technical and reliability requirements.

Lagrange, Illinois, United States

-Technical responsibilities included: cabs, carbody, HVACs, parking brakes, underframes, bogie assemblies, mechanical air brakes systems and forced air systems.-Wrote technical documents to convey modifications, modernization recommendations, troubleshooting and maintenance instructions to both internal and external customers. -Trained customers in the proper operation and maintenance of EMD equipment.

Lagrange, Illinois, United States

-Managed various customer specific modification programs both on and off customer property to increase locomotive performance, mitigate safety issues and minimize warranty costs.-Worked closely and developed positive reputations with numerous disciplines (shop managers, yard officers, fleet managers, engineering and laborers/contractors) to complete critical/high profile programs.-Trained union and non-union laborers and performed frequent audits to ensure modifications were done safely and properly.

Lagrange, Illinois, United States

-Performed new locomotive commissioning and inspections before being released to the customer. -Provided feedback to manufacturing and engineering on any issues that were found. -Traveled extensively to various shops across the country to provide locomotive maintenance support.